Suddenly on 40/2 from 80/20
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Suddenly on 40/2 from 80/20
23-02-2017 4:11 AM
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I have been on 80/20 since 2013.
In the past few days I am constantly receiving speed within 40/2.
Can someone please check this fault.
Thanks.
Re: Suddenly on 40/2 from 80/20
23-02-2017 6:53 AM - edited 23-02-2017 6:54 AM
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what does it say here ? http://speedtest.btwholesale.com after doing the second test further diagnostic
test
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Re: Suddenly on 40/2 from 80/20
23-02-2017 11:39 AM
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I'm just looking in to this now and will reply again shortly.
Re: Suddenly on 40/2 from 80/20
23-02-2017 11:47 AM
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Unfortunately it seems your line had incorrectly been changed to a lower speed, this has been corrected and you should be back to normal speeds tomorrow. Let us know if you have any issues after that.
Re: Suddenly on 40/2 from 80/20
24-02-2017 11:11 AM
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I have tested my speed this morning I am achieving speeds of 40/20???
Re: Suddenly on 40/2 from 80/20
24-02-2017 11:13 AM
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Can you try a disconnect/reconnect and see how it's looking now?
Re: Suddenly on 40/2 from 80/20
24-02-2017 11:36 AM - edited 24-02-2017 11:41 AM
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Thanks Chris.
Speed is now reaching around 70Mb. BT Speed Test isn't showing the results for some reasons.
I find it strange the speed was changed 'incorrectly', will I be receiving any refund for the inferior service?
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