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Sudden speed drop

Rising Star
Posts: 121
Thanks: 13
Registered: ‎28-12-2017

Sudden speed drop

Hey,

 

I've just raised a fault ticket in regards to a sudden speed drop (from 70Mbps to below 30Mbps) - Not sure when this kicked in, but just happened to notice it today.

 

Router stats:

0 Days, 10 Hours 47 Minutes 55 Seconds

11.09 Mbps / 27.19 Mbps

13389 / 48823

8.7 dB / 15.4 dB

21.1 dB

0 dB / 21.1 dB

0/38

G_993_2_ANNEX_B

Fast Path

 

Previously my max data rate was over 70Mbps, would be glad if this could get picked up asap as I often WFH.

 

Thanks,

 

p.s. Possibly totally unrelated but my contract ended recently, and I just renewed to stick with fibre extra (in case in the midst of my contract ending it downgraded me to normal fibre)

2 REPLIES 2
Rising Star
Posts: 121
Thanks: 13
Registered: ‎28-12-2017

Re: Sudden speed drop

Well weirdly the router restarted itself and the speeds have bumped back up to what is normal... I guess just need to double check if there's an underlying fault for the prior speed loss cause..
Rising Star
Posts: 121
Thanks: 13
Registered: ‎28-12-2017

Re: Sudden speed drop

Sorry for the post spam.. turns out I spoke too soon.. speed has dropped to 20meg again and constantly disconnecting.. so defo a problem somewhere.