Sudden speed - drop fibre extra
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- Re: Sudden speed drop/intermittent - fibre extra
Sudden speed - drop fibre extra
on 22-06-2017 11:14 PM - last edited on 23-06-2017 7:11 AM by Mav
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Looking for help/advice. On the fibre extra and been getting 48-49 download and upload of 6-8(cab restrictions mean I'll never get near 76) consistently for last few months but suddenly it's dropped to 41-42mb with upload remaining the same. I know that may not sound much but when you're now getting close to speeds of the 38mb package, you start to be concerned..
Hub is wired directly to telco socket and is running a mix of wired and wireless devices. Have bridged two other hubs to use as slaves but temporarily unplugged them and did a wired test on pc via safe mode with all wireless off to get those figures so my obvious question is why the sudden drop?
Thanks in advanced!
Applied screen shots of both BTW and Speedtest.net for comparison
Moderator's note by Mike (Mav): Post released from Spam Filter
Re: Sudden speed - drop fibre extra
23-06-2017 10:55 AM
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Hi there,
Sorry to hear you're having speed issues.
Testing your line is showing the router in sync at 44.9mbps
Sync Status | In Sync |
Downstream Speed | 44.9 Mbps |
Upstream Speed | 6.8 Mbps |
As it's unfortunately sitting within the estimates of between 32-44mbps, there isn't much that we can do about that. If you haven't already I'd recommend plugging your router into the test socket (if you have one).
Having said that, your throughput looks a little slow from the screenshot and I am also detecting a major service outage that's currently active, affecting your broadband circuit. It should have been resolved by last night.
At the moment, we have no new updates, but it shouldn't take long.
If your throughput doesn't change over the coming days, on a wired connection, I'd advise reporting this to us at http://faults.plus.net I hope this helps you.
Re: Sudden speed - drop fibre extra
23-06-2017 9:03 PM
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Re: Sudden speed - drop fibre extra
26-06-2017 10:33 AM
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No problems.
Testing your line is showing the MSO has been cleared. If you're still having throughput issues, I'd recommend reporting a fault to us through the links above. Let us know how you get on.
Re: Sudden speed - drop fibre extra
29-06-2017 11:11 PM
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Any suggestions welcome but think I'm stuck
Re: Sudden speed - drop fibre extra
30-06-2017 1:09 PM
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Hi @liane14, while I do appreciate it's not the response you're hoping for, I'm afraid there's little we can do as the connection is performing within the estimates for the line.
You can report the issue at http://faults.plus.net, however as the sync speed is currently 44.1down with an estimate of 32.4-44Mbps we wouldn't be able to guarantee an increase in speeds.
Re: Sudden speed - drop fibre extra
01-07-2017 10:33 PM
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Re: Sudden speed - drop fibre extra
02-07-2017 10:14 AM
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This might help ... https://community.plus.net/t5/Library/FTTC-DLM-What-it-is-How-it-works/ba-p/1322799
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Sudden speed - drop fibre extra
02-07-2017 2:21 PM
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Re: Sudden speed drop/intermittent - fibre extra
14-07-2017 12:40 AM - edited 14-07-2017 3:25 AM
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Re: Sudden speed drop/intermittent - fibre extra
14-07-2017 11:59 AM
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Re: Sudden speed drop/intermittent - fibre extra
23-07-2017 4:08 PM - edited 23-07-2017 7:51 PM
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It sure is (but not as frequent). I've taken the option to downgrade to fibre unlimited which was a pain but wasn't getting value for it anymore.
On a sidenote, my parents are on the lower bundle (fibre unlimited) and suddenly gone from 33mb / 2mb up to 40-43mb / 6mb up.
Have they been moved on to up to 52mb package like BT offer or is it just luck?
Re: Sudden speed drop/intermittent - fibre extra
24-07-2017 10:20 AM
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