Sudden slow speeds
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Sudden slow speeds
20-12-2015 12:45 PM
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Sync speeds are still what i expect them to be, just actual throughput is very poor.
Re: Sudden slow speeds
21-12-2015 9:33 AM
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Posting to the forums will only elicit help from other customers, If you want Plusnet to fix the issue then you will need to go through the fault finding procedure that they explain here
http://community.plus.net/library/broadband/broadband-faults-guide-i-have-a-fault/
And the sooner you start the better especially as for the next fortnight the UK slows down so fixes maybe longer than normal.
Re: Sudden slow speeds
24-12-2015 8:34 AM
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Re: Sudden slow speeds
24-12-2015 10:05 AM
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raising a ticket is one of the first steps though.
Re: Sudden slow speeds
24-12-2015 11:18 AM
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Well the OP posted 4 days ago, I posted a day later and nobody else offered any help. Nil, nothing , zilch.
I will leave it there as it will mask the OP's issue.
Re: Sudden slow speeds
29-12-2015 8:42 AM
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Re: Sudden slow speeds
29-12-2015 1:49 PM
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If you're still seeing lower speeds and have an openreach modem then it's worth trying a PPPoE connection direct to the modem: http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
Re: Sudden slow speeds
29-12-2015 2:41 PM
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With PlusNet account: ma9mwah@plusdsl.net
Using BT TEST: speedtest@speedtest_domain
obviously something on the PN side which is reducing my connection down to @22Mb. All connections my router shows a sync rate of 79,999 / 19,999
Re: Sudden slow speeds
30-12-2015 12:38 AM
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If it only happens at certain times of the day it is likely to be contention /congestion
Re: Sudden slow speeds
30-12-2015 1:33 PM
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Re: Sudden slow speeds
04-01-2016 12:11 PM
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[quote="PN Support"]you are in the middle of being migrated to our new network and the order is due to complete by the end of the day on Tuesday.
anyone know what they mean by new network? and why this is causing speed issues
Re: Sudden slow speeds
04-01-2016 1:29 PM
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Re: Sudden slow speeds
04-01-2016 8:21 PM
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Kaz
Re: Sudden slow speeds
05-01-2016 5:45 PM
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Re: Sudden slow speeds
05-01-2016 8:57 PM
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Quote from: Kaz28 Plusnet who have told me the same, that I am getting moved over to their new network. They said its random and everyone will eventually be on this network.
Does anyone know what this refers to? Or is it just 'hot air' to deflect dealing with problems?
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