Sudden massive speed drop
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Sudden massive speed drop
Sudden massive speed drop
12-04-2015 9:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
On fibre max unlimited. Usual download speed 74 mb steady for months. Noticed slow down tonight, BT tester reports download 9.1mb upload 16 mb.
I wonder is this a local issue or is anyone else affected ?
edgeways.
Re: Sudden massive speed drop
12-04-2015 9:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can't find anything on the service status boards.
Re: Sudden massive speed drop
12-04-2015 10:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Unlimit Fibre Extra - 3 months ago getting 70Mbs, dropped a bit over the last few weeks to 55Mbs.
Today, same as you, sometimes 2Mbs, sometimes 20. Ping times on speedtest.net up from 17ms to 80-100ms to best server.
Something is broke ?
Kevin
Re: Sudden massive speed drop
12-04-2015 10:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Sudden massive speed drop
12-04-2015 10:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Sudden massive speed drop
13-04-2015 6:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Mods - please can we have an answer as to what went wrong and how this isn't going to happen again?
Re: Sudden massive speed drop
13-04-2015 9:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
74 down / 16 up. Nothing on service status . What went wrong ?
Will monitor closely for next few days.
Thanks to all who replied. It's always reassuring to know you are not alone when this kind of thing occurs.
Re: Sudden massive speed drop
13-04-2015 10:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Mantaray Mods - please can we have an answer as to what went wrong and how this isn't going to happen again?
As just customers we know as much as you on this issue and have no special insight.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Sudden massive speed drop
13-04-2015 11:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I did notice last year as well that our connection profile dropped considerably too. Was on 76Mb/s down when I first had it installed, then it dropped to ~54Mb/s. PN didn't seem that concerned at the time. Still no better now.
Re: Sudden massive speed drop
13-04-2015 5:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Strat
As just customers we know as much as you on this issue and have no special insight.
Hi Strat I meant the PN members of the forum, I thought they were the mods, apologies, so I will ask again could someone from Plusnet please reply?
Re: Sudden massive speed drop
13-04-2015 6:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Sudden massive speed drop
13-04-2015 6:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Sudden massive speed drop
13-04-2015 10:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Results on BT tester 9 mb down 16 up ! ( usually 74 mb down 16 up )
Clearly some sort of fault condition but nothing showing on PN service status pages.
Any of you guys had this repeat of last night's issues tonight ?
Can anyone from PlusNet through any light on this or do I need to raise a fault ticket with support ?
Mike
Re: Sudden massive speed drop
13-04-2015 11:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As time went on this evening my speeds fell right off a cliff, down to below 10 Down but still about 16 up.
My Profile was then, and still is, Down 72.11 Up 20
In the last hour after a very careful complete switch of and then , after a 10 minute delay, a switch on of the Openreach Modem, the Plusnet Router and all my other computer equipment my line speeds have returned to:
Down 69.78 Up 16.10 and Latency 20.38 as measured by btwholesale speedtest with the profile as mentined above. I notice now that the IP which had been 84.51.139.96 ever since I joined Plusnet FTTC is now 146.90.98.249
The speeds are, within a whisker, the same now whether directly connected via Ethernet or via Homeplugs and are the same on both my computers. (indeed the slowdown that I had experience likewise affected both computers no matter how connected- Wired, Homeplugs or wireless ).
My thinking is that the problem probably lay with the Modem or the Router as I had tried restarting the computers several times before. Any ideas what happened, what could have caused the slowdown? Is either the Modem or Router failing?
I did raise a fault with Plusnet earlier today and I will contact them again tomorrow to update them.
Lets hope the speeds remain as they are now.
Re: Sudden massive speed drop
14-04-2015 8:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have just looked back at some old records and I notice that on 2 February 2015 my Profile Rate was 77.43 Down and 20.00 Up, so contrary to what I originally thought my Profile Down has reduced from 77.43 to 72.11 - I don't know why. Any chance it will improve again do youthink? The Profile Up has remained the same.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Sudden massive speed drop