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Sudden download/upload speed drop

patriciadan31
Newbie
Posts: 2
Registered: ‎15-02-2018

Sudden download/upload speed drop

How do. Looking for some help with regards to the fibre broadband which suddenly in last two weeks has gone an it pear shaped. Had it for a few years with minimal fuss but Started off with sudden buffering on general browsing just after Christmas. Ran Speedtest on wireless via iPad at first and speeds dropped. Naturally aware wifi can be funny at the best of times (even with split bands) so wired in pc ran test via bt wholesale checker and I've gone from 35-38 mb and 6mb upload to between 24 and 26 mob as per two photos. Tested on two PC's to ensure readings accurate. To some, may not seen much but it's becoming very noticeable it's more unstable our end and can't make sense as to why Its dropped on speed and reliability as nothing physical/environmental changed, no new devices hogging bandwidth etc. Looking for anyone who can shed some light on this, please?
For the record, Hub is a one and has been mains reset already as that would have been the first logical thought!
4 REPLIES
BrightonRock
Pro
Posts: 287
Thanks: 83
Fixes: 6
Registered: ‎09-04-2016

Re: Sudden download/upload speed drop

Welcome to the forum @patriciadan31

It counts as a fault if your speed is less than the "Handback Threshold" on http://dslchecker.bt.com/. Even if it isn't, I would be inclined to run through the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and then report a fault at https://www.plus.net/apps/kbdfaults

It takes a bit of your time but makes Plusnet aware of your problem, makes them look at it, and gets the problem into the queue for action.

Plusnet Help Team
Plusnet Help Team
Posts: 5,814
Thanks: 561
Fixes: 213
Registered: ‎01-01-2012

Re: Sudden download/upload speed drop

Sorry to hear you're having issues.

Our tests are showing the speeds have dropped but no obvious cause.

As advised above if you can report this as a fault we'll get that looked into.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
patriciadan31
Newbie
Posts: 2
Registered: ‎15-02-2018

Re: Sudden download/upload speed drop

Thanks for the information. I have raised a fault ticket. Hope there's a resolution!
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Sudden download/upload speed drop

Hi, I've just added a reply to the fault ticket for you. Here's a direct link: https://www.plus.net/wizard/?p=view_question&id=16856485

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team