Sudden download/upload speed drop
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Sudden download/upload speed drop
16-02-2018 12:37 AM - edited 16-02-2018 12:44 AM
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For the record, Hub is a one and has been mains reset already as that would have been the first logical thought!
Re: Sudden download/upload speed drop
16-02-2018 8:52 AM
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Welcome to the forum @patriciadan31
It counts as a fault if your speed is less than the "Handback Threshold" on http://dslchecker.bt.com/. Even if it isn't, I would be inclined to run through the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and then report a fault at https://www.plus.net/apps/kbdfaults
It takes a bit of your time but makes Plusnet aware of your problem, makes them look at it, and gets the problem into the queue for action.
Re: Sudden download/upload speed drop
16-02-2018 11:56 AM
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Re: Sudden download/upload speed drop
19-02-2018 10:36 PM
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Re: Sudden download/upload speed drop
21-02-2018 11:50 AM
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Hi, I've just added a reply to the fault ticket for you. Here's a direct link: https://www.plus.net/wizard/?p=view_question&id=16856485
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