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Stuck on 60/20 profile for more than 6 months - help needed

Hooked
Posts: 9
Thanks: 2
Registered: ‎18-01-2014

Stuck on 60/20 profile for more than 6 months - help needed

Dear Plusnet,

My internet has been stuck on 60mb down and 20mb up for more than 6 months.  The connection has been rock solid for the entire time with a downstream SNR of 10 and upstream of 6.

Is there anything you can do on your end to unstick me?

Kind Regards,

J.

 

1 REPLY 1
Grafter
Posts: 395
Thanks: 1
Registered: ‎14-04-2007

Re: Stuck on 60/20 profile for more than 6 months - help needed

Mine is the same since 1st quarter of last year after several powercuts, I raised a ticket as previously been on 80/20 but got completetely fobbed of by the csa who said he was going the do some changes but actually did nothing.

You could try requesting a DLM reset but they probably will want to send a fitter(or as bt call it engineer) to test the line.

 

Good luck.