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Stuck on 2Mb Upload - PN cannot resolve after a week

FIXED
kankali
Grafter
Posts: 115
Thanks: 6
Registered: ‎31-10-2011

Re: Stuck on 2Mb Upload - PN cannot resolve after a week

Anoush,

 

Thanks for the call - looks like we are fixed. Fingers crossed we have no more issues

 

 

Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: Stuck on 2Mb Upload - PN cannot resolve after a week

Fix

No problems. Happy to hear you have your speed back. I can't apologise enough for what happened. As you rightly pointed out it absolutely shouldn't have got to the point where you had to come on here to complain.

 

A combination of adviser error (which I've fed back on), and automation incorrectly moving the circuit to 40/2 during the transfer to the new network a few weeks ago. I hope you don't experience any further problems.

 

If there's anything further or else I can help with please just let me know.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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