Stuck on 2Mb Upload - PN cannot resolve after a week
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Re: Stuck on 2Mb Upload - PN cannot resolve after a week
24-03-2017 7:20 PM
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Anoush,
Thanks for the call - looks like we are fixed. Fingers crossed we have no more issues
25-03-2017 6:20 PM
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No problems. Happy to hear you have your speed back. I can't apologise enough for what happened. As you rightly pointed out it absolutely shouldn't have got to the point where you had to come on here to complain.
A combination of adviser error (which I've fed back on), and automation incorrectly moving the circuit to 40/2 during the transfer to the new network a few weeks ago. I hope you don't experience any further problems.
If there's anything further or else I can help with please just let me know.
If this post resolved your issue, please click the 'This fixed my problem' button
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