cancel
Showing results for 
Search instead for 
Did you mean: 

Stuck on 2Mb Upload - PN cannot resolve after a week

FIXED
Highlighted
kankali
Grafter
Posts: 98
Thanks: 1
Registered: ‎31-10-2011

Re: Stuck on 2Mb Upload - PN cannot resolve after a week

Anoush,

 

Thanks for the call - looks like we are fixed. Fingers crossed we have no more issues

 

 

Plusnet Staff
Plusnet Staff
Posts: 2,164
Thanks: 375
Fixes: 118
Registered: ‎22-08-2015

Re: Stuck on 2Mb Upload - PN cannot resolve after a week

Fix

No problems. Happy to hear you have your speed back. I can't apologise enough for what happened. As you rightly pointed out it absolutely shouldn't have got to the point where you had to come on here to complain.

 

A combination of adviser error (which I've fed back on), and automation incorrectly moving the circuit to 40/2 during the transfer to the new network a few weeks ago. I hope you don't experience any further problems.

 

If there's anything further or else I can help with please just let me know.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff