Stuck Profile?
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Stuck Profile?
09-05-2016 7:38 AM - edited 09-05-2016 7:47 AM
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Hi
I upgraded to Fibre Broadband today,
The current link
https://portal.plus.net/my.html?action=data_transf
says
Estimated line speed:80Mb (This may vary between 70.9Mb and 80Mb) -
Current line speed:80 Mb
Could i get a profile nudge
currently getting ADSL speeds
Thanks
Re: Stuck Profile?
09-05-2016 8:36 AM
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Should give you the correct speeds considering profile with plusnet is set correctly
If you Like it, give it a
Re: Stuck Profile?
09-05-2016 9:09 AM
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I did try that early hours of this morning,
Tried it again and still seem to be getting ADSL speeds
Re: Stuck Profile?
09-05-2016 9:12 AM
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Any chance you could reboot the hub?
If you Like it, give it a
Re: Stuck Profile?
09-05-2016 9:21 AM
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yep ADSL both up and down
Yep just did a reboot and same results
Downstream: | 19.77 Mbps |
Upstream: | 1.073 Mbps |
Re: Stuck Profile?
09-05-2016 9:22 AM
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Did you get a date when fibre is due to become live?
If you Like it, give it a
Re: Stuck Profile?
09-05-2016 9:23 AM
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Date i was given by plusnet was the 9th
Re: Stuck Profile?
09-05-2016 9:27 AM
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Providing you are using the hub one, you'll just be disconnected and when returning it'll be fibre
If you Like it, give it a
Re: Stuck Profile?
09-05-2016 12:08 PM
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Unfortunately the order won't complete today (thinking that you might been told this on webchat this morning).
The status of your order is still showing as "waiting list", so we're waiting for some ports to open up on your local cab. Hopefully we'll have this resolved soon so that you can stream on Twitch a bit better.
Matty
Re: Stuck Profile?
09-05-2016 1:02 PM
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Thanks Matty for the update,
Only thing i got told on webchat this morning was *Fibe service has not yet been installed.and to call back after 9 to speak to the provisioning team but moving forward,
Can you confirfm i wont get charged for this package till it goes live?
as on my ticket Service Notice i have the following tickets:
Service Notice #270857484
User account type changed from Unlimited (Contracted) to Unlimited Fibre Extra
Service Notice #270857483
Dear *Name removed*
This is confirmation that your Unlimited Fibre Extra - Market 2/3 contracted service has now activated.
Contract Length: 18 Months
Service Notice #270857481
The customer has changed their service. The following discounts have been cancelled:
from 2016-05-12 to 2017-04-12
Many thanks
Re: Stuck Profile?
09-05-2016 1:03 PM
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We'll have to refund the difference if that's ok with you. We'll keep an eye out and sort it once you have a go-live date.
Matty
Re: Stuck Profile?
09-05-2016 1:05 PM - edited 09-05-2016 1:07 PM
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So are you saying ill be paying for a Fibre package from now till then? and a refund will only be issued once i get a live date? Which could really be a while depending on when a slot opens up in a cab?
Re: Stuck Profile?
09-05-2016 1:17 PM
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If thats the case, ill rather just cancel the upgrade order since its not been completed yet by OR
and go back to my prevoius package
Thanks
Re: Stuck Profile?
10-05-2016 6:42 PM
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any update on this?
Re: Stuck Profile?
11-05-2016 11:58 AM
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Apologies for the delay in responding. The order is cancelled and the refund is issued. I'll let you know more about that on an internal ticket.
Matty
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