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Strong and Stable Connection...not

Posts: 17
Registered: ‎29-06-2017

Strong and Stable Connection...not

I have a Hub One and Fibre Broadband and regularly get about 7Mbps download and about 0.5 upload speeds (I'm a long way from the exchange or even the street cabinet - so I'm not complaining about this, at least not today).

Although this speed is considerably better than my previous supplier before May 2107 (T**k T**k), the connection within the house is not as, ahem, strong and stable as it used to be.  On mobile devices particularly, it often drops the connection and I just have an exclamation mark next to the WiFi icon.  The router is at one end of the house and there are a few thick walls but the connection is noticeably weaker and more unstable than it used to be.  I've got a wifi-extender thingy to stretch things to the end of the house furthest from the router.

I've looked at some of the other threads on here and to be honest am a bit overawed by the technical knowledge on display.  My question is: is there something SIMPLE I could do to try to improve the situation?  Is it to do with the router? Just assume I know nothing about how the router etc works and you won't be far wrong. 

Plusnet Help Team
Plusnet Help Team
Posts: 15,169
Thanks: 458
Fixes: 126
Registered: ‎27-04-2007

Re: Strong and Stable Connection...not

Hi there, 


I would recommend following the steps in this help guide as your next step:


If that doesn't help changing wireless channels on the router is likely to we also have a step by step guide for that here: just follow the link for "how do I check or change my Wi-Fi settings"

Do keep us posted




If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team