Streams stuttering / buffering

[#1]

Hi Mike.

Our tests are showing a loop condition. This is basically a short circuit somewhere and is usually caused by faulty internal wiring or equipment connected to the line.

Can you run through the checks here and let us know when you've completed it?

[#2]

In case it helps: When I had a loop condition detected on my line the cause was a CPR Callblocker. These take their power from the telephone cables and this can be detected as a loop fault.

[#3]

Hi Gandalf, I'm now plugged into the master socket. I have an MK2 faceplate so added a microfilter also. Is it still showing a loop.

I don't have a phone attached to the line ever, the only devices I have in the house are an amazon fire box and a ubiquiti Access point to give better coverage. Should I remove these?

Thanks

Mike

[#4]

Thanks Mike.

Our tests are still showing the loop.

Can you remove the faceplate, leaving the test socket exposed letting us know when there's nothing plugged in? That way we can retest the line without anything your side of the test socket impacting the line.

[#5]

Thanks

I can do it right away.

Do you mean unplug the router too? Ill do them now

[#6]

Yep, just so there's nothing plugged into the test socket.

[#7]

Done, let me know when you want me to plug it back in.

Thanks

Mike

[#8]

Cheers Mike. Line tests are still failing with a loop condition, so the next step is to arrange an engineer visit.

I'll open a ticket on your account soon. You can plug everything back in how it was.

[#9]

Thanks for the help

[#10]

No problems Mike. Let me know if I can be of further assistance.

[#11]

Hi, is anyone else still having this issue? mine started about 2 weeks ago. but mine only seems to be with Twitch, day & night... I have tried everything to resolve this and I have had a line test done on my line with everything coming back fine...

it seems to be on all my devices connected to the wifi, i can watch fine on 4G so it has to be plusnet somehow...

[#12]

@Addzeey, I've a suspicion some of these streaming/buffering issues might be attributed to this. Be interested to hear whether or not you're still experiencing problems?

[#13]

@bobpullen the issue seems to have been fixed now! full quality no buffering!

[#14]

@bobpullen well it was, my internet stopped working for about 10 minutes and its back up now. but i am back to buffering... i'll see if i still have the issue in the morning.

[#15]

@Addzeey, how are things looking?

@mikedoh, @stevem001, @OryxCallotis, @cwaite & @len0x - what about you guys?