Streams stuttering / buffering
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Streams stuttering / buffering
20-12-2017 6:42 PM - edited 20-12-2017 6:44 PM
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Hi,
Hope you can help or advise, everything has been fine with plusnet up till a couple of weeks ago. Ive always been able to stream fine, amazon prime etc but recently its constantly lagging. Like it plays 5 seconds fine then stops then plays another 2 minutes then lags again.
Ive checked my connection speeds and i still get 79.9MB down and 20MB up.
Do i need to get my line checked? Normal browsing seems ok but im paying for services that are unwatchable at the moment.
Thanks
Mike
PS. i should add im using an amazon fire TV box with ethernet into router, i also tried wifi and that has the same issue.
Re: Streams stuttering / buffering
20-12-2017 6:53 PM - edited 20-12-2017 7:06 PM
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Re: Streams stuttering / buffering
20-12-2017 7:07 PM
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Tried netflix and amazon prime.
I thought it was my Fire TV box so i plugged in my old fire tv stick and the same happens, its like it cant keep up with the buffer and sticks then catches up again.
Re: Streams stuttering / buffering
20-12-2017 7:09 PM
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Re: Streams stuttering / buffering
20-12-2017 9:55 PM
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Re: Streams stuttering / buffering
20-12-2017 10:48 PM
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FWIW youtube may use a different sort of TCP so it's possible that it is OK where most things aren't in the face of packet loss.
I am still able to get TCP connections that are good and bad as per the thread I started.
The bads are due to packet loss, but it isn't on my line, and the one youtube CDN I tested is immune to packet loss - I don't know if all youtube CDNs are the same.
So if youtube works and netflix/others don't, it doesn't mean that the issue can be pinned on netflix/whoever rather than Plusnet/something else.
Re: Streams stuttering / buffering
20-12-2017 10:56 PM
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exactly the same for me. Helpdesk no use at all. Maybe stop them reading scripts from the screen?
Re: Streams stuttering / buffering
20-12-2017 11:35 PM
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no its all the time, during the day and at night.
When streaming i can see the buffer, it starts off full and slowly empties, then catches up again. It inst just one source though so i cant see it being that, its like a routing issue or something. Like i said its only started happening in the last 2 weeks.
My parents who are on the same cab but a different provider by the way but on BT (not fibre) can view all the streams perfect.
Re: Streams stuttering / buffering
21-12-2017 6:38 AM
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This happens with me too, but only for Twitch.
Re: Streams stuttering / buffering
22-12-2017 8:58 AM
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Yes same for me too started 2 weeks ago and only happens in the evening, curiously it seems ok if I use a VPN, plusnet are applying their traffic management on streaming, strange considering I am on a package that doesn't have traffic management, but I think I remember reading they will apply it if their network usage becomes too high.
Re: Streams stuttering / buffering
22-12-2017 2:23 PM
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I think I have 3 months left with plusnet, if it doesn’t improve I guess back to BT
Re: Streams stuttering / buffering
23-12-2017 4:27 AM
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For me, Twitch buffers constantly at any time. It's 4:30am and it still buffers a lot, have to assume it's a Twitch issue.
Re: Streams stuttering / buffering
24-12-2017 1:54 PM
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Re: Streams stuttering / buffering
24-12-2017 4:47 PM
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I use Netflix and haven't any issues like buffering etc, says him holding a big plank of wood! Are you on a static IP? Might be congestion etc.
Re: Streams stuttering / buffering
24-12-2017 11:34 PM
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not on a static IP. I did install a vpn client (digibit) and all started working which leads me to think plusnet is most definitely traffic managing in a bad way. A response would be nice.
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