Streaming/Gaming/VoIP issues
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Streaming/Gaming/VoIP issues
Streaming/Gaming/VoIP issues
26-09-2017 5:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So I left EE Broadband mid August and went with plusnet, since then I have had issues streaming, online gaming and VoIP. Having done a small amount of research I can see some others have had similar issues in the past. I was hoping a quick win would be to get a static IP address (some people said it resolved their issues by forcing them on a different gateway). This hasn't helped unfortunately.
So far I have done some traceroutes and pathping tests, I need to run some more to see if I can identify a single point of failure though. I have setup a broadband quality monitor on think broadband and have attached the results so far. ~90% packet loss. Ignore the first chuck of loss, I had my router firewall blocking ICMP packets.
I am fishing for additional suggestions whilst I wait for a full 24hours worth of data. Either staff or some that have deal with these issue with plusnet.
Cheers
Jamie
Re: Streaming/Gaming/VoIP issues
27-09-2017 9:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Some updated line quality stats attached. Not looking good. Seemed to have had 2 hours of normal service though
Re: Streaming/Gaming/VoIP issues
29-09-2017 10:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No change, will be calling shortly. If someone gets me to reboot my router though......
Re: Streaming/Gaming/VoIP issues
14-02-2018 9:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I see no-one answered you. I have gaming VOIP issues. Did you find out what was wrong?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Streaming/Gaming/VoIP issues