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Strange email about speed estimate

Jazbur
Grafter
Posts: 31
Registered: 27-07-2015

Strange email about speed estimate

Hi,
I have been with PN for 14 days now and this morning received an email from them with a comparison of speed estimate vs actual speed.
In the email this is the summary:
Estimated line speed: 3.5Mbps
Current line speed: 15Mbps
When I signed up, the estimated line speed I was given was 20Mbps (due to living so far from the green box), so where does the 3.5Mbps come from?  Given that the estimate was originally 20Mbps (which the engineer confirmed when he installed the line), is 15Mbps an acceptable speed?
Can any PN agent please comment on this?
Username = jazbur765
Thanks, Jason
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Strange email about speed estimate

The estimate is for ADSL not fibre - stupid isn't it
Jazbur
Grafter
Posts: 31
Registered: 27-07-2015

Re: Strange email about speed estimate

That explains it then, thanks for the help, it does seem very strange though to quote adsl speeds.
Still the actual speed is 25% less than estimated, is that within acceptable range?  I need all I can get given the maximum speed of the line  Smiley
Cheers.
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Strange email about speed estimate

What is the estimate here http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput
Plusnet base their estimate on the lower of the clean speeds
However the BT clean estimate ignores line quality problems and, according to one BT engineer, that includes lead sheathed cables as well as aluminium cables
Jazbur
Grafter
Posts: 31
Registered: 27-07-2015

Re: Strange email about speed estimate

On that BT checker
FTTC Range A = 30 (high) and 20.7 (low)
FTTC Range B = 23.5 (high) and 11.4 (low)
Plusnet Help Team
Plusnet Help Team
Posts: 5,647
Thanks: 535
Fixes: 205
Registered: 01-01-2012

Re: Strange email about speed estimate

It could potentially be that you fall into the B range rather then the A range.
The only way we can really investigate would be to send a engineer although I can't promise that they could increase it.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Jazbur
Grafter
Posts: 31
Registered: 27-07-2015

Re: Strange email about speed estimate

Hi Matthew, thanks for the reply.  I'm happy with the speed and service, no problems at all.  I'm getting wireless speeds of 14-15Mbps, compared to what I was on before, I'm looking at 6X the speed, so that will do me  Smiley.
If I hadn't of received that email then I wouldn't have been in touch at all.
Cheers.