Strange drop of Line Speed

[#1]

Dear support team,

These days I have been experiencing a strange drop of overall network speed, which is down to 1/3 of what I normally get (as well as below guaranteed speed), and I believe it could be some issue with the line.

Here is what I can see from my Plusnet broadband page:

Your broadband service

• Product: Unlimited Fibre
• Estimated Download Range: 22 - 36Mbps
• Estimated Upload Range: 5 - 7Mbps
• Minimum Guaranteed Speed: 18.2Mbps
• Current Line Speed (Download): 8Mbps

Would it be possible for someone to look into our issue since our household has two key workers working from home (with one serving the NHS) , and our work heavily depends on the network speed?

Thank you!

Best,

Chi

[#2]

Moderator's note(s):

• Thread moved from ADSL Broadband to Fibre Broadband.

[#3]

Problem solved after an engineer visit.

It was due to an aged fiber module in the switch box.