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Strange Plusnet Text Message.

ma9mwah
Dabbler
Posts: 13
Registered: 24-09-2015

Strange Plusnet Text Message.

Just got a text message saying
[quote="Plusnet"]Your Broadband order has successfully completed. if you want any more information go to ............
is this related to the speed issues and network upgrade? as I haven't ordered anything or done any up/down grades.
15 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,001
Thanks: 143
Fixes: 47
Registered: 27-04-2007

Re: Strange Plusnet Text Message.

Don't worry this is due to the network upgrades we're in the process of making at present.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 26,637
Thanks: 868
Fixes: 10
Registered: 10-04-2007

Re: Strange Plusnet Text Message.

I'd be interested in seeing the output from
tracert ntp.plus.net

now you are on the new network.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
ma9mwah
Dabbler
Posts: 13
Registered: 24-09-2015

Re: Strange Plusnet Text Message.


tracert ntp.plus.net
Tracing route to ntp.plus.net [212.159.13.49]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  RT-N16 [192.168.1.254]
  2    *        *        *    Request timed out.
  3    *        *        *    Request timed out.
  4    8 ms    9 ms    8 ms  172.17.7.237
  5    12 ms    12 ms    12 ms  172.17.11.230
  6    12 ms    12 ms    12 ms  be2.psb-ir01.plus.net [195.166.129.180]
  7    12 ms    12 ms    12 ms  gr-11-1-0.ptw-cr02.plus.net [195.166.129.189]
  8    12 ms    12 ms    12 ms  po2.ptw-gw02.plus.net [195.166.129.39]
  9    *        *        *    Request timed out.
10    12 ms    12 ms    12 ms  cdns01.plus.net [212.159.13.49]
Trace complete.
Community Veteran
Posts: 26,637
Thanks: 868
Fixes: 10
Registered: 10-04-2007

Re: Strange Plusnet Text Message.

Quote from: ma9mwah
Just got a text message saying
[quote="Plusnet"]Your Broadband order has successfully completed. if you want any more information go to ............


Presumably this is a cock-up and that message should not have gone out?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
jafreer
Rising Star
Posts: 823
Thanks: 48
Registered: 13-10-2012

Re: Strange Plusnet Text Message.

Can we tell from a tracert if we are on the new network?
If so, how?
Thanks.
Community Veteran
Posts: 1,136
Thanks: 2
Registered: 30-07-2007

Re: Strange Plusnet Text Message.

Quote from: spoon
Quote from: ma9mwah
Just got a text message saying
[quote="Plusnet"]Your Broadband order has successfully completed. if you want any more information go to ............


Presumably this is a cock-up and that message should not have gone out?

the PN provisioning system sending out incorrect / unclear messages?
INCONCEIVABLE!
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
Look at all the pretty graphs! (now with uptime logging!)
vseoyqzxcxwkene
Newbie
Posts: 1
Registered: 07-01-2016

Re: Strange Plusnet Text Message.

I've had 6 of these messages now, three on Monday, and three Today.
Just tried phoning up but it's a 30 minute wait!  Sad
Elvenstranger
Dabbler
Posts: 23
Registered: 28-03-2014

Re: Strange Plusnet Text Message.

Avatastic - I do not think that word means what you think it means
I've had 3 messages today too, are we pitiful end users going to see any benefit to the new network or is it a behind the scenes upgrade?
Community Gaffer
Community Gaffer
Posts: 13,101
Thanks: 895
Fixes: 74
Registered: 04-04-2007

Re: Strange Plusnet Text Message.

When did today's messages get sent? I was under the impression a fix for the duplicates was rolled today.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

madmum8335
Newbie
Posts: 1
Registered: 07-01-2016

Mysterious texts re broadband account

Can anyone shed any light on this problem. I have tried to ring but apparently the wait time is 45 minutes!!
This afternoon, out of the blue, I have had 3 texts saying "Your broadband order has successfully completed. If you want to know more information go to help.plusnet.
On logging on to my account, I have, apparently, an "open" question raised at 8.52 am saying "INTERNAL: This customer has migrated to another provider"
I haven't asked for any such thing and I am still getting these random texts and am worried my phone & broadband is suddenly going to go down!  Embarrassed
Any help would be appreciated.
Community Veteran
Posts: 26,637
Thanks: 868
Fixes: 10
Registered: 10-04-2007

Re: Strange Plusnet Text Message.

Fix for duplicates?
If the user is not changing accounts and does not have to make any changes to their logon details etc. it shouldn't send any messages. All sending messages will do is cause worried users to try to contact Plusnet.
<sarcasm>We all know CSC staff are sat around idly for much of the day waiting for calls to come in as they are so over-resourced therefore extra calls is not going to be an issue</sarcasm>
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
walkerbox
Newbie
Posts: 3
Thanks: 1
Registered: 07-01-2016

Re: Strange Plusnet Text Message.

Quote from: Bob
When did today's messages get sent? I was under the impression a fix for the duplicates was rolled today.

I've had these messages at 12.55, 16.25, 17.15, 19.00 and 20.25. My account has a support ticket (that I didn't initiate) saying "INTERNAL: This customer has migrated to another provider." I'm assuming this is mistaken and nothing to worry about, but if there's been an internal fix for duplicate texts it doesn't seem to have worked for me.
Community Gaffer
Community Gaffer
Posts: 13,101
Thanks: 895
Fixes: 74
Registered: 04-04-2007

Re: Strange Plusnet Text Message.

Thanks for the clarification. I'll look into it tomorrow.
@jelv, two separate problems, both of which are being looked into.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

Moderator
Moderator
Posts: 26,182
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Registered: 14-04-2007

Re: Strange Plusnet Text Message.

Mod Note
Two topics on the same subject merged.

Customer and Forum Moderator.