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Strange Hub one problems

FIXED
etdsaunders
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Registered: 21-02-2016

Strange Hub one problems

Just visited live chat, pretty useless response. I'm having a problem where after anything from 7-10days wireless and wired connection will not go above 40mb and requires a reboot to fix which really isn't something i've ever needed to do before with any other router/isp.


Would you say this is a fault? I've not long started my contract so hopefully some from plusnet can possibly point me out in a solution to maybe fix this? @adamwalker

Thanks

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10 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,122
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Registered: 27-04-2007

Re: Strange Hub one problems

Hi etdsaunders,

 

I'd try factory resetting the device if you haven't already.

 

Let me know how that goes as we may need to look at replacement if that doesn't seem to fix it.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
etdsaunders
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Registered: 21-02-2016

Re: Strange Hub one problems

I'll do a factory reset shortly and will reply to this thread should it happen again.

Thanks
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etdsaunders
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Re: Strange Hub one problems

@adamwalker - a factory reset didn't resolve the issue sadly.  Any chance you wonderful people can send a replacement?

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Plusnet Help Team
Plusnet Help Team
Posts: 13,122
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Re: Strange Hub one problems

Fix

Sure and cheers for trying that.

 

I've just arranged that for you so expect the new one along with a postage paid returns bag within the next few days.

 

I've added more details to ticket 125711464 too.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
etdsaunders
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Re: Strange Hub one problems

Many thanks Adam!

It only lasted around 5days this time around. I tried everything again but a simple reboot fixed it and don't want the problem to get worse as it seems to be doing so. DLM will not be so kind to me keep rebooting
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etdsaunders
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Posts: 235
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Registered: 21-02-2016

Re: Strange Hub one problems

The router finally arrived today @adamwalker now awaiting for a returns bag, as not returning faulty will cost me a massive amount Grin

Now i should plug it all in, and hope it's fixed Cool smiley

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Plusnet Help Team
Plusnet Help Team
Posts: 13,122
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Registered: 27-04-2007

Re: Strange Hub one problems

Cheers for the heads up!

 

let me know how things go and do give me a nudge if that returns bag doesn't appear for any reason.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
etdsaunders
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Re: Strange Hub one problems

I'll keep you updated, I've had problems with postman and missing parcels around here over the 2years.

I'll be on the case if it don't show after 7days again Smiley
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Plusnet Help Team
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Re: Strange Hub one problems

Following your tweet and stuck another returns bag on the to be on the safe side, hopefully one (if not both) arrive over the next few days Wink

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
etdsaunders
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Posts: 235
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Registered: 21-02-2016

Re: Strange Hub one problems

Cheers Harry much appreciated, and thank Adam for sorting the replacement. Hopefully I don't need anymore reboots
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