Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Still with BT :(
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Still with BT :(
Still with BT :(
06-10-2014 10:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My fibre was due to be transferred over from BT on 4.10 but still with them and no update from plusnet
Is this usual? Don`t really fancy the idea of a guessing game for switchover.
Is this usual? Don`t really fancy the idea of a guessing game for switchover.
Message 1 of 7
(4,103 Views)
6 REPLIES 6
Re: Still with BT :(
06-10-2014 11:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm really sorry for any confusion but the order is actually set to bring your service over on the 7th and not the 4th.
We originally confirmed that back on 26/9 on ticket 92109369 so apologies for any contradictory updates since then, I'll investigate that.
We originally confirmed that back on 26/9 on ticket 92109369 so apologies for any contradictory updates since then, I'll investigate that.
Message 2 of 7
(2,025 Views)
Re: Still with BT :(
06-10-2014 11:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No problem. Thanks for the prompt reply and update!
The 4.10 came from the SMS message sent on the 26.9.
The 4.10 came from the SMS message sent on the 26.9.
Message 3 of 7
(2,025 Views)
Re: Still with BT :(
07-10-2014 5:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 4 of 7
(2,025 Views)
Re: Still with BT :(
07-10-2014 5:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had the same thing with mine when I moved over, my SMS date was wrong as well! Maybe they need to look into the problem.
Message 5 of 7
(2,025 Views)
Re: Still with BT :(
08-10-2014 10:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@slavo71
Unfortunately it's a case of same mistake, different person. Sorry if that's been an inconvenience.
In my position and that of my team mates in customer relations we tend to have a good overview of broader issues that might be affecting things like this and this and we've only seen the two instances mentioned in the thread.
We're not concerned there's a broader issue but we will remain vigilant all the same and feedback is being passed on.
Unfortunately it's a case of same mistake, different person. Sorry if that's been an inconvenience.
In my position and that of my team mates in customer relations we tend to have a good overview of broader issues that might be affecting things like this and this and we've only seen the two instances mentioned in the thread.
We're not concerned there's a broader issue but we will remain vigilant all the same and feedback is being passed on.
Message 6 of 7
(2,025 Views)
Re: Still with BT :(
09-10-2014 6:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No problem mate, it's good that you have a forum that you keep your eye on....it gives us some reassurance that it's not a case of "We've got their money for the next 18 months, so we don't care"
Message 7 of 7
(2,025 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page