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Still waiting for activation (Open Reach Issue for a month)

daveofcellan
Newbie
Posts: 1
Registered: ‎04-03-2021

Still waiting for activation (Open Reach Issue for a month)

Hi,

I signed up to PlusNet in January and was given a date for Open Reach to visit of the 8th Feb ... They came and installed my new Master Socket, but discovered a problem with a overhead cable where it crosses a stream. (The cable goes underground from the house under a field, it then goes up a pole, crosses a stream, then down another pole and continues underground to the village.

I got a email on the 9th Feb saying there was an issue. but have heard nothing from PlusNet since.

I have seen Open Reach working around the pole .. But have heard nothing!

Can someone investigate and give me some idea as to when my service will be activated?

Thanks

Dave.

 

1 REPLY 1
Mustrum
Community Veteran
Posts: 2,521
Thanks: 575
Fixes: 56
Registered: ‎13-08-2015

Re: Still waiting for activation (Open Reach Issue for a month)

Have you looked at the tickets in the member centre?