Still waiting for ASL to Unlimited Fiber Extra upgrade speed to changes
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Still waiting for ASL to Unlimited Fiber Extra upgrade speed to changes
22-09-2017 2:29 PM
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Where's my Unlimited fiber extra upgrade?
The upgrade was ordered on 30th August and was promised min 49Mb/s within 2 weeks. The connection is still at running 8Mb/s on a good day and down to 4Mb/s on some days.
Support contact attempt 1
The guy on the online chat was friendly but unable to help and suggested contacting the provisioning team by phone.
Support contact attempt 2
The queue was allegedly only 15 minutes that proved grossly untrue I was waiting for 42minutes. The agent said he would transfer me immediately to the provisioning team but the line was just silent for the next 39 minutes so I hung up.
Come on guys! Someone from Plusnet needs to contact me.
Re: Still waiting for ASL to Unlimited Fiber Extra upgrade speed to changes
25-09-2017 9:13 AM
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Still no help from Plusnet, the speed is still limping along at 4 to 8Mb/s and we're still paying for 70Mb/s.
PLEASE HELP.
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- Still waiting for ASL to Unlimited Fiber Extra upg...