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Still slow speeds even with Unlimited Fire extra. Not sure why?

jonnyfriendly
Grafter
Posts: 79
Registered: 30-07-2007

Still slow speeds even with Unlimited Fire extra. Not sure why?

Following a change of router approx. 6 weeks ago my broadband speed dipped from mid 50'mps to a stable but consistant 43mps according to BT speedtest. Significantly lower.
Checks by BT Openreach have concluded that there is nothing wrong with my line and the DLM will slowly improve . This has not happened and im still at 43mps with IP profile at 45.78.
I have recently been upgraded to Unlimited fibre extra and according to Plusnet my estimated speed is 60mps and the line speed is 80mps.  Both bare no relationship to the speeds i am getting.

Can anyone explain this ? I thought that Unlimited fibre extra would sustain faster speeds
thanks in advance
j
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Still slow speeds even with Unlimited Fire extra. Not sure why?

Hi jonnyfriendly,
As things haven't improved over time to due to DLM adjustments it may mean we need to intervene and report a fault with our suppliers.
Please report a fault over at http://faults.plus.net which will get the ball rolling and we'll deal with the rest for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team