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Still nothing from Plusnet or BT?!!

TomBriggs9
Dabbler
Posts: 13
Registered: 03-05-2018

Still nothing from Plusnet or BT?!!

Ok my broadband has been dropping connection for over a week now, and nothing has been done, was told wait 72hours for a phonecall from an engineer... I got the call they told me we will be there in an A.M slot on Tuesday 8th May... so i took a day off work and waited all day... NOTHING!! No communication or anthing... so i messaged Plusnet and they informed me that he could still turn up by 6PM.....AGAIN NOTHING!!! another message to plusnet informing me he will contact me before he finishes yesterday... and would you believe it.....NOTHING AGAIN... This is actually getting beyond a joke now...I think its time to leave PN and find a new provider.
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,385
Thanks: 239
Fixes: 67
Registered: 27-04-2007

Re: Still nothing from Plusnet or BT?!!

Hi Tom, 

 

I'm really sorry to see this and I agree that's totally unacceptable. 

 

I can see you've been in touch already over social media about this so I'll make sure we reply to ticket 173855411 again shortly. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
TomBriggs9
Dabbler
Posts: 13
Registered: 03-05-2018

Re: Still nothing from Plusnet or BT?!!

Still problems remain with dropping out slow speeds and nothing being done to fix things.
Community Veteran
Posts: 1,481
Thanks: 236
Fixes: 31
Registered: 13-08-2015

Re: Still nothing from Plusnet or BT?!!

What does your ticket say in the member centre?

Why would you get anything from BT if you supplier is PN?

Have you got an open fault? Are the drops on wired connections, or WiFi?

TomBriggs9
Dabbler
Posts: 13
Registered: 03-05-2018

Re: Still nothing from Plusnet or BT?!!

Because its a BT openreach engineer that was supposed to visit a week ago but never turned up, then was told he was still on the job...but no communication or anything and got told to book a revisit but still nothing from either of them the drops are the router not the devices connected.
TomBriggs9
Dabbler
Posts: 13
Registered: 03-05-2018

Re: Still nothing from Plusnet or BT?!!

Still unsure what's happening?
Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: Still nothing from Plusnet or BT?!!

Sorry for the delay.

We'll get the open ticket updated for you shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team