Quick run down, original fault reported December 27th. Around Christmas the line speeds dropped like a rock to about 5/6Mbps from normal 80/20 (Which I have had over a year and a half with BT then Plusnet.) The line speed creeped up to 30Mbps, then 50ish. A BT engineer was sent to my house to test the line, he reprovisioned the line or attempted to at 80/20, and also provided a new modem. After testing the line with his tester, they registered a max of 80/20, but still only doing 50 to 55 down with 15 to 20 up (Pings drastically were fixed at this point which was a plus.) Someone on the phone told him it could take up to 24 hours to get my line completely at 80/20 again, that was last week. We are 72+ hours over that and now at a speed of: Download speedachieved during the test was - 51.56 Mbps For your connection, the acceptable range of speedsis 60 Mbps-54.17 Mbps . Additional Information: IP Profile for your line is - 54.17 Mbps Upload speed achieved during the test was - 13.28Mbps Additional Information: Upstream Rate IP profile on your line is - 20 Mbps I was just going to call in but a 45 min wait on the phone, and still nothing via my question, so any help would be good. Is there any outages or issues with SouthWest UK?