Still no fibre upgrade or internet
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Re: Still no fibre upgrade or internet
12-05-2017 1:39 PM
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Re: Still no fibre upgrade or internet
12-05-2017 2:38 PM
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Re: Still no fibre upgrade or internet
16-05-2017 12:25 PM
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@MatthewWheeler Hey , so engineer has been and gone, changed wiring to the house, and replaced sockets inside. According to him my sync speed is at 26mb, He reckons due to to the length from the exchange 1.2km or something thats the best i can get.. Im getting around 23mb-24mb down and 7mb up actual speed at the moment.
So my question is, is that the best i can get fibre wise? Obviously when i went to select my product, i chose Fibre extra because that was an option to me as i wanted the fastest i could get, but im getting no where near the max of that so is there point? If i changed to normal fibre, Would that effect my speed? any slower is just terrible.
So any clarification from anyone would be helpful please? Is the engineer right and thats all i can get? bit confused i had other options to me and an estimated speed of 50mb beforehand.
cheers
Re: Still no fibre upgrade or internet
16-05-2017 12:36 PM
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Re: Still no fibre upgrade or internet
16-05-2017 12:43 PM
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Ah ok, i will leave it as is then! I like my upload! Im assuming when you test initially online it bases the line distance off the postcode distance to the exchange? The wiring from my exchange takes a really stupid detour the engineer told me! typical! Cheers for all the help !
Re: Still no fibre upgrade or internet
16-05-2017 12:49 PM - edited 16-05-2017 1:11 PM
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If you input your details in the following web site it'll give you the straight line distance to your exchange and an estimated "phone line" distance.
http://www.kitz.co.uk/adsl/broadbandchecker.php
Using the BTWholesale checker should give an estimate of available speeds for your line. Funnily enough, it's just been updated to show if there's a suspected "bridge tap" problem which could impact a line.
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
Brian
Edit - Of course, with FTTC it's the distance to your cabinet that matters!!!
Re: Still no fibre upgrade or internet
16-05-2017 12:54 PM
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I'm not sure exactly how the estimate is calculated if I'm honest but I believe the data is based off Openreachs records for the post code and what they think the distance is.
You might find your estimates on the BT DSL checker change soon as a result.
Re: Still no fibre upgrade or internet
16-05-2017 1:20 PM
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Re: Still no fibre upgrade or internet
18-05-2017 9:34 AM
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So my line still isnt right, communicating on the ticket and someone did ring me up yesterday so its being monitored,
But my speed has now dropped all the way down to 15mb again, so that sucks.. also getting connection drops sometimes.
What else can be wrong?
Re: Still no fibre upgrade or internet
18-05-2017 11:55 AM
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Have done a bt test.
Download speedachieved during the test was - 15.45 Mbps
For your connection, the acceptable range of speedsis 11.33 Mbps-16.18 Mbps .
Additional Information:
IP Profile for your line is - 16.18 Mbps
Why is my ip profile at 16mb? no chance im getting my 24mb with that right?
Re: Still no fibre upgrade or internet
18-05-2017 12:16 PM
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The profile is governed by the sync speed on the line, so unless the sync speed improves the profile won't increase. It's looking likely to need another engineer visit I'm afraid. If you can update the fault ticket with your availability that'll be ready for the faults team picking this up.
Re: Still no fibre upgrade or internet
18-05-2017 12:28 PM - edited 18-05-2017 12:44 PM
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So confusing this! Whats effecting the sync speed? When the last engineer left he tested it and it was at 28mb, he ran brand new wiring from the pole outside to my house and he sdaid before leaving there is nothing wrong there. I have a brand new master socket installed to.
Il update my ticket now.
Also, my connection just dropped, i did a speed test after that and im at 22-23mb again... arghhhh.
Re: Still no fibre upgrade or internet
18-05-2017 12:59 PM
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Re: Still no fibre upgrade or internet
20-05-2017 2:10 PM
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Hey, so update after engineer.. they replaced more cables outside which improved my speed to around 26mb.. Been pretty stable also, i had my connection drop today, and now my download speed has improved even more to 29.5mb which is awesome. My upload speed has dropped to 5.50mb from like 6.50 though (Not to bothered about that but still confusing lol)
My ping is higher, but i assume its just interleaved at the moment due to the problems i have been having?
Hopefully stays stable at these speeds, will see over the next few days.
Re: Still no fibre upgrade or internet
20-05-2017 2:23 PM
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Happy to hear the visit went well, and you're back up to speed.
Interleaving is turned off...
Profile Name | 0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off |
Let us know if you experience any further problems.
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