@SanjiCat
Welcome to the forums.
Moderators are customers just like you and me and have no access to the Plusnet systems. The people you need are the Staff.
Assuming you have plugged in the Plusnet Hub One (it is ADSL and FTTC compatible), you can check if the line is ADSL or FTTC (with a speed block/fault)
Log onto the Plusnet Hub One Router and go to the Troubleshooting Section (top right corner). Once there click on the Helpdesk tab.
Look for the line starting
23. Modulation:
And then compare the code to the table below,
ADSL1 ADSL2 ADSL2+ VDSL VDSL2
Standard G.992.1 G.992.3 G.992.5 G.993.1 G.993.2
If the code is for ADSL then you haven't been upgraded to FTTC yet. If it is VDSL then you have been. Let us know what it says.
Also while you wait for a member of staff to confirm what is happening, you can do a quick check for yourself to see if the order has a completion date.
Have a look at the BT Wholesale checker site at https://www.dslchecker.bt.com/adsl/adslchecker.welcome
Enter your phone number and look in the text below the results table.
It will say if there is an open order on your line and more importantly the date it is due to be completed.
Ex - Plusnet Customer (2009 - 2023) now with BT
