Still no broadband after 2 weeks... No access to account and no correspondence.

[#1]

Been without WiFi for over 2 weeks now. Called today. Was assured line should be connected but our router still has a red light. Have no emails or texts confirming connection, don't even know our phone number and still can't access account. Help?

[#2]

Do you get an error when logging into your account? Have you switched from another provider or is this a new connection?

[#3]

Hey @Laujanpoy95, thanks for getting in touch with us here. 

I can see you got in touch with our team not long after this post and the issue is now resolved. You can find a record of your discussion with us here.

Thanks.  

[#4]

All resolved now, just took a bit of chasing. Thanks for the responses though!!