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Still no broadband after 16 Days since switch
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- Re: Still no broadband after 16 Days since switch
Still no broadband after 16 Days since switch
05-02-2017 7:14 AM
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My switch from sky was supposed to be a smooth transaction on the 20/01/17 and then my phone line was finally enabled on 26/01/17. It is now 5/2/17 and still no broadband connection. I even had a date of connection of yesterday and still nothing.
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Re: Still no broadband after 16 Days since switch
23-02-2017 10:02 PM
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Just an update - 23/2/17 and still no broadband. Have been told to wait until 3/3/17 for update.
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Re: Still no broadband after 16 Days since switch
24-02-2017 11:04 AM
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I've just reviewed your account and can see you've unfortunaetly been hit by a couple of different issues, system issues meant we have to cancel the first order and replace this and following that we were advised of faulty cables at the exchange.
One of my colleagues has your account in hand and will continue pushing this for you and aiming to get you online asap.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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