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Still no Hub

cjr
Newbie
Posts: 2
Registered: 23-02-2016

Still no Hub

Hello All!
Sorry my first post has to be a rant but hey ho.
I started my order on the 3rd and had my phone line up and running in a few hours, excellent, this is looking promising!
my broadband activation date was the 18th, the 18th arrived, broadband but no hub!.... strange, i gave them till friday then i phone up, i was told the hub had been dispatched but no idea where it has gone......... good start! then the nice lady told me she will send one out today to arrive Monday or Tuesday....... surprise surprise! no hub!
Can a plusnet employee take a look when they get a chance please?
Thank You!
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Still no Hub

Hi cjr,
Sorry to hear about this!
I can see you've called in today and we've dispatched another one.
Apologies for the delay, if you want to drop me a private message once the router has reached you I'll adjust your bill for the days between activation and being able to use the service.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
daleweeks
Newbie
Posts: 1
Registered: 23-02-2016

Re: Still no Hub

Strange, I am a new customer, waiting for set up.
Phone order should complete on 25th Feb, Appointment for engineer is 3rd Marc (next Thursday) - just been on the chat and they say the broadband order hasn't been placed?
Under order tracking it states:
signup = complete
checking deets = complete, nearly ready to order broadband
Checking line = complete, everything looks ok.
First payment = complete
Activating line = 'current' broadband orders take a week to complete...  ?Huh
Should I have the hub or broadband ordered before the engineer arrives?
It then says Hardware delivery = your order has not been placed

Bit worrying and confusing as a new customer.
cjr
Newbie
Posts: 2
Registered: 23-02-2016

Re: Still no Hub

Quote from: _Adam_Walker_
Hi cjr,
Sorry to hear about this!
I can see you've called in today and we've dispatched another one.
Apologies for the delay, if you want to drop me a private message once the router has reached you I'll adjust your bill for the days between activation and being able to use the service.

Thanks Adam
Just wanted to rant more than anything........i miss having internet  Cry
Never moving house again!
Cheers