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Still got fibre speed problems

2010dsc
Grafter
Posts: 34
Registered: 07-01-2014

Still got fibre speed problems

Since August I have been getting download speeds around 41.

DSL Checker says speed should be up to 48.6.

Plusnet estimated line speed is 46.  Happy days.

Since last Sunday my download speed has been as low as 3 and is now steady at 14.

BT Wholesale speed test now shows my IP profile as 14.14.  Can anybody explain or indeed fix this.

Thanks in anticipation.

Moderator's note by Mike (Mav): Telephone number removed from DSI Checker.jpg attachment.

3 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,447
Thanks: 627
Fixes: 56
Registered: 21-09-2009

Re: Still got fibre speed problems

Have you checked your phone line for noise, try the quiet line test

Can you hear/have you heard any audible noise on the line - crackles etc.? Use the Quiet Line Test 17070 option 2 if need be. Use a corded phone if possible from the phone master socket.

It's always best to discount the phone line issues first. The Phone line trouble shooter guide is here for Plusnet supplied phone lines https://www.plus.net/help/phone/phone-line-troubleshooting/

If no issues with the phone line, then I would start with the FTTC fault guide at https://community.plus.net/t5/Fibre-Broadband/Fibre-Fault-Guides/m-p/1156188#U1156188

Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Still got fibre speed problems

Our tests are showing a profile mismatch on your line.

I've raised this to our suppliers and we'll update you as soon as we know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
2010dsc
Grafter
Posts: 34
Registered: 07-01-2014

Re: Still got fibre speed problems

I'd love to know what's happening with this fault.

"Our support team will respond to your question soon."  This is the last contact from customer support, early Friday morning.  Some kind of feedback would be nice.  Is it a major problem? Is it being sorted? How long is it likely to take?

It's very frustrating to be left hanging.

My IP profile is still 14.26/10 and the latest test shows me getting 8.35/8.11

Why should I be paying for 55/10?