Still early days for performance, but...

[#1]

So my Unlimited Fibre Extra service went live on Monday. It's only Wed so maybe speed has yet to improve. I'm currently seeing up to 60Mbps at midday, and 35 - 48Mbps in the eve. Previously on BT's 70Mbps service, I would see 66Mbps+ midday, and mid 50's in the eve. However I'm still using the same ASUS router and external modem as when I was with BT. All I did was change the login details on the router. The router has been rebooted.

Plusnet portal page shows as below - so I guess that explains the current 60Mps max I'm seeing. I don't know what it was at whilst I was with BT.

-----------------------------------

Telephone number:01494......

Phone exchange:HIGH WYCOMBE

Estimated line speed:80Mb (This may vary between 67Mb and 80Mb) - Checked on 2019-01-14 10:20:08

Current line speed:63 Mb

-----------------------------------

1. Should I disconnect/reconnect the modem?
2. Given I have not touched the modem, does there even have to be re-training of the connection to get to max speeds?
3. Is this to be expected - is Plusnet's service basically slower/more congested than BTs?
4. Should I ignore all the above for a total of 10 days anyway to allow stuff to settle?

Moderator's note by Dick (Strat): Post released from Spam Filter.

[#2]

Thanks for getting in touch.

Whilst your line is in the training period your sync speeds may vary a bit so that's no immediate concern.

With regards to congestion there are no issues reported in the area you're in at the moment

[#3]

So it does going into a training period, even though services was previously with BT? 

[#4]

Yes that's correct

When the line transfers to another provider the training period starts again

[#5]

Should I have disconnected/reconnected my modem, or doesn't that matter?

[#6]

I'd leave it as is for now.

If needs be DLM will make your router drop connection to pick up any necessary changes made

[#7]

As per original post modem is separate from router....

[#8]

Has settled for now at

- Current line speed:69.6 Mb

So happy with that 🙂

[#9]

Glad to hear this, @wibblyw - if there's anything you need going forward, please just let me know.

Best wishes

Dave

[#10]

> if there's anything you need going forward, please just let me know.

@RandallFlagg, @MatthewWheeler, yes please, could you please look at this thread?

https://community.plus.net/t5/Fibre-Broadband/VPN-stopped-working/m-p/1613155#M90053

[#11]

Hi wibblyw, we use a system where posts drop into our work queues in chronological order so we'll get to that one soon for you. 

[#12]

Hi wibblyw, we use a system where posts drop into our work queues in chronological order so we'll get to that one soon for you. 

[#13]

Thanks. Appreciated.