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Static ip addon not working.

wiganfcfan07
Grafter
Posts: 35
Thanks: 2
Registered: ‎23-01-2014

Static ip addon not working.

Hi, currently using a billion 8800nl router. (Around 1 hour ago) added the addon today, but cannot get this static ip i have been given to work. It just says you need to restart.
Any help would be great, thanks.
7 REPLIES 7
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Static ip addon not working.

You shouldn't need to make any changes to your router at all. Your current connection is showing as using the static IP assigned to your account too.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
wiganfcfan07
Grafter
Posts: 35
Thanks: 2
Registered: ‎23-01-2014

Re: Static ip addon not working.

I cannot get it to work at all. I have used this feature before with be(My old isp). Just tried resetting router and re-configuring, but still it doesn't work.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Static ip addon not working.

DO NOT reconfigure your router. It should still be set to get the IP when you connect. What will happen is that every time you connect you will be assigned the same IP.
jelv (a.k.a Spoon Whittler)
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Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Static ip addon not working.

What can't you get to work? You are connecting on your static IP and have done the last 3 connections now.
You do not need to set your router to use a static IP, leave it on dynamically assigned.
If you want to see if you are connecting on the same IP, visit whatismyip.com
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
wiganfcfan07
Grafter
Posts: 35
Thanks: 2
Registered: ‎23-01-2014

Re: Static ip addon not working.

Ok thanks Chris. Is this a monthly fee or one off? (My ip checker wasn't updating).
MisterW
Superuser
Superuser
Posts: 14,581
Thanks: 5,413
Fixes: 385
Registered: ‎30-07-2007

Re: Static ip addon not working.

It's a one off charge.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

wiganfcfan07
Grafter
Posts: 35
Thanks: 2
Registered: ‎23-01-2014

Re: Static ip addon not working.

Ok thanks for your help.