Static IP

[#1]

Hi this is my first post so be gentle with me!

I have recently (actually a few weeks ago) purchased the static IP bolt on and it is showing under my add ons. However, when I click configure static IP, my current status says : Dynamic IP. When I reboot my router, I get a new IP address. How do I stop this from happening?

Thanks

[#2]

@dlipner  Welcome to the forum.

How many times have you rebooted your hub? After you set up your static address you have to reboot once to change to your static one. You must not configure/adjust any other settings on you hub. You will be automatically allocated the same IP address. If you fiddle with other settings you will not be properly routed through the Plusnet gateway.

If your IP address is changing after one reboot then Plusnet have screwed up and the fixed address has not been applied.

[#3]

Hi @dlipner

Thanks a lot for reaching out. I've had a look into the account and have found that while the Static IP component was added, it was not activated.

I've processed this for you, so an IP address should be assigned shortly. Give us a shout if you need any further assistance.

[#4]

@dlipner

Please reset your router and let me know if you continue to have problems at all.

[#5]

I have reset my router but the plus net add on page still says I'm using a dynamic IP. Not sure how long it takes to update?
Thanks for the help by the way

[#6]

Hi @dlipner,

I'm sorry to hear that's the case. I've reviewed the account and I think there may have been an error with the IP assigned. I've removed the component and re-added it now and the same issue I'd seen earlier this afternoon hasn't reoccurred so fingers crossed this has sorted it now. You may need to reboot your router for the new IP Address to be assigned.

[#7]

Hi many thanks for the help, this is all working for me now, although I note that I have been billed twice for a static IP. Can I confirm - is the £5 charge a one-off or a recurring charge each month - I have been charged £5 for a static IP both on this months bill and last months.

Thanks again,

D

[#8]

is the £5 charge a one-off or a recurring charge each month - I

@dlipner its a one-off charge

I suspect @TheMightyAJ forgot to apply a credit when he removed and reaapplied it to attempt to fix the problem. I'm sure he'll do it when he sees this

[#9]

Hi @dlipner,

Apologies for the confusion surrounding this. As @MisterW has suggested this is a one off charge and shouldn't be charged on any further bills, as long as the component remains active. Regarding the charges, I've sent a support ticket in response, which can be read and responded to here. Once you've had the chance to read and respond to the ticket, please let us know and we'll be happy to pick this back up for review as soon as possible.

[#10]

Thanks I have read and responded.
D

[#11]

Thanks for getting back to us @dlipner. I've updated the ticket following your response.

[#12]

I'm having the same problem, I signed up last Friday and still the Static IP has not been applied, I have spoken to PlusNet and raised a ticket and getting nowhere.

My speed is also below the guaranteed

[#13]

Hello @baz153677

Looks like this matter has been raised to our HLE Team who have just sent you an email. Please reset your router and let me know if this has worked, I'll feed this back to your case handler.

[#14]

Thank you, this is now resolved, now onto sorting the speed issue.

[#15]

Thanks for getting back to me @baz153677

The Ticket is still open with our Customer Advocates Team, so if you'd just like to communicate with your case handler via the ticket, I'm sure they'll address all of your concerns.