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Static IP still dynamic

ieatlegobricks
Interested
Posts: 2
Registered: ‎18-08-2021

Static IP still dynamic

I bought the static IP add on around a week ago. In my add on section it says this "Current Status: You are currently using a dynamic IP address" 

 

i have reset my router probably about ten times since i bought the add on and just upgraded to an asus router but i still have a dynamic ip?

 

So how do i get the static IP i paid for?

 

thanks

4 REPLIES 4
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,636
Thanks: 8,967
Fixes: 1,439
Registered: ‎21-04-2017

Re: Static IP still dynamic

Thanks for your post @ieatlegobricks and welcome to our Community Forums.

I'm sorry to see your static IP isn't activating. We've currently got an incident logged internally as we've been seeing this behaviour on a few other accounts, so I've added your account reference to the investigation (IMT-7362)

I'm afraid we don't know when this will be resolved at the moment, but we'll make sure it's sorted as soon as we can.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
dfunked
Grafter
Posts: 196
Thanks: 6
Registered: ‎15-10-2011

Re: Static IP still dynamic

@Gandalf - Would you mind adding me to the list please? My IP has changed three times recently after adding the static IP addon.
ieatlegobricks
Interested
Posts: 2
Registered: ‎18-08-2021

Re: Static IP still dynamic

thanks for the reply, hopefully it gets fixed soon Smiley

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,141
Thanks: 304
Fixes: 111
Registered: ‎26-03-2018

Re: Static IP still dynamic

Hi @dfunked,

I'm sorry to hear that you're affected by this issue. I've added your account to the list now.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team