Static IP still dynamic
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Static IP still dynamic
18-08-2021 2:28 PM
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I bought the static IP add on around a week ago. In my add on section it says this "Current Status: You are currently using a dynamic IP address"
i have reset my router probably about ten times since i bought the add on and just upgraded to an asus router but i still have a dynamic ip?
So how do i get the static IP i paid for?
thanks
Re: Static IP still dynamic
18-08-2021 3:43 PM
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Thanks for your post @ieatlegobricks and welcome to our Community Forums.
I'm sorry to see your static IP isn't activating. We've currently got an incident logged internally as we've been seeing this behaviour on a few other accounts, so I've added your account reference to the investigation (IMT-7362)
I'm afraid we don't know when this will be resolved at the moment, but we'll make sure it's sorted as soon as we can.
Re: Static IP still dynamic
22-08-2021 1:50 PM - edited 22-08-2021 1:51 PM
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Re: Static IP still dynamic
22-08-2021 4:53 PM
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thanks for the reply, hopefully it gets fixed soon
Re: Static IP still dynamic
22-08-2021 5:01 PM
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Hi @dfunked,
I'm sorry to hear that you're affected by this issue. I've added your account to the list now.
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