Static IP, port forwarding and DNS
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Static IP, port forwarding and DNS
Re: Static IP, port forwarding and DNS
05-04-2017 2:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
A ping will generate a reply from the web server, this should fail.
Re: Static IP, port forwarding and DNS
05-04-2017 2:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@DebbieR wrote:
But if the DYN is incorrect why does the command nslookup resolve to the new PlusNet static IP address?
That's a very good point. So can you verify that the address shown by nslookup for your DYN registered domain is the same IP on the WAN interface on your router and the same IP when you nslookup username.plus.com.
Re: Static IP, port forwarding and DNS
05-04-2017 2:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK I did an nslookup with username.plus.com and it resolved it to our static IP address.
Re: Static IP, port forwarding and DNS
05-04-2017 2:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, if I do an nslookup using my username or my URL they resolve to my static IP addrss.
Re: Static IP, port forwarding and DNS
05-04-2017 2:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
And this is the same IP address you have on the WAN interface on your router?
Re: Static IP, port forwarding and DNS
05-04-2017 2:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
A ping to the URL (from inside the network ) gave the IP address of the server. A ping using my username failed. Does this help diagnose the problem?
Re: Static IP, port forwarding and DNS
05-04-2017 3:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@DebbieR - You need to check what your WAN (Plusnet) IP is. Typing "My IP" into google will do that for you if you're on the same network.
Re: Static IP, port forwarding and DNS
05-04-2017 3:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
if I do nslookup username.plus.net I get the reply:
Server: dsldevice.lan
Address:: 192.168.x.nnn (which is my server)
Non-authoritative answer::
Name : username.plus.com
Address: 81,xxx.xxxxxs (my static IP address)
If I do nslookup on my URL I get
Server: cdns01.plus.net
Address 212.159.6.9
Non-authoritative answer:
Name : myURL
Address 87.xxx.xxx.xxx (my static IP address)
So the non-authoritative answer is the same.
Re: Static IP, port forwarding and DNS
05-04-2017 3:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No they aren't the items marked (my static IP address) one starts with 81 the other 87 you should really only have a single IP. So one of them is wrong!
Re: Static IP, port forwarding and DNS
05-04-2017 3:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Typing My IP into google gives our static IP address.
Re: Static IP, port forwarding and DNS
05-04-2017 3:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That is what I'd expect but see my previous post. This is what I get using nslookup:
nslookup username.plus.com Server: 192.168.0.7 Address: 192.168.0.7#53 Non-authoritative answer: Name: username.plus.com Address: xx.2xx.3x.2xx
And the address shown at the bottom of the output is the IP address bound to WAN 1 of my router.
Re: Static IP, port forwarding and DNS
05-04-2017 3:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
A ping using my username failed. Does this help diagnose the problem?
No, if you're using the PN Hub one then it won't respond to a ping from the WAN.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Static IP, port forwarding and DNS
05-04-2017 3:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So it looks like you have found the problem but what do I do to fix it? Where on the Hub Manager do I start looking?
Re: Static IP, port forwarding and DNS
05-04-2017 3:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I do not use the same router as yourself but if I were you I'd simply disconnect, (then turn the power off if you want) then after about 30 seconds reconnect. This should give you the static IP that was assigned to you. So after the router's rebooted log in to the router and check that the IP is the same as the one shown in Plusnet member centre under Connection Setting > Static IP
Re: Static IP, port forwarding and DNS
05-04-2017 4:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK I'll give that a try later on, when the broadband isn't needed 100 % fo the time.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Static IP, port forwarding and DNS