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Static IP not pinging

dmowfo
Newbie
Posts: 3
Registered: 04-05-2016

Static IP not pinging

Hi there. 

 

I have recently setup a static IP address. This was working fine last night when pinging it within the network and via 4G. This morning outside of the network this isn't working. Anyone have any idea why this might be the case?

 

Thanks in advance. Plusnet have confirmed everything looks OK at their end and the IP is active.

6 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,379
Thanks: 587
Fixes: 53
Registered: 21-09-2009

Re: Static IP not pinging

If you are using the Plusnet Hub One, then external PINGS are dropped so the public IP will never respond.

dmowfo
Newbie
Posts: 3
Registered: 04-05-2016

Re: Static IP not pinging

OK thanks. Makes sense.

 

I have it setup as a RDP connection to a machine at home. This was working but nothing now?

Andrue
Aspiring Pro
Posts: 775
Thanks: 88
Fixes: 1
Registered: 12-01-2015

Re: Static IP not pinging


I have it setup as a RDP connection to a machine at home. This was working but nothing now?


What do you mean by that? Do you mean that you have exposed an RDP server through your home firewall?

dmowfo
Newbie
Posts: 3
Registered: 04-05-2016

Re: Static IP not pinging

Yes

SpendLessTime
Aspiring Hero
Posts: 2,379
Thanks: 587
Fixes: 53
Registered: 21-09-2009

Re: Static IP not pinging

So we know pings wont work as the Hub One rejects them.

 

We also know you've opened ports on the firewall to allow RDP access to a PC at home.

 

Are all the necessary ports open? Have you tried a GRC Shields Up from an external PC to see if the router is showing the ports are open?

 

Could your line be affected by the latest Plusnet service issue see here ?

 

 

 

 

Community Veteran
Posts: 6,307
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Static IP not pinging

Or - could the PC have crashed, could Windows have updated and restarted, could it have gone into a sleep-state that doesn't wake for RDP or...?

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