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Static IP keeps changing

dfunked
Grafter
Posts: 196
Thanks: 6
Registered: ‎15-10-2011

Static IP keeps changing

I believe my account should already be on a list for this known issue since August, and it definitely seemed to improve for a while, but after some recent power cuts in the area my connection has been coming up with a different public IP every time.

Are there any updates on this issue yet?

Hasn't really been a major issue due to WFH and being able to quickly correct it, but it happened yesterday while I was back in the office and was quite a nuisance for me.
1 REPLY 1
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,498
Thanks: 497
Fixes: 125
Registered: ‎07-12-2017

Re: Static IP keeps changing

Hiya @dfunked, thanks for getting in touch. I am sorry for the delay in picking up your post and for the issues with your Static IP.

 

The issue is that we aren't able to activate the Static IP, meaning you will still be on a dynamic IP and why it keeps changing. I have had a check of the open incident and this is still ongoing, our team are still working hard to get this resolved.

 

I am really sorry for the inconvenience caused in the meantime.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team