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Static IP for CCTV

Jonathan_A
Newbie
Posts: 1
Registered: a week ago

Static IP for CCTV

Hello, I have a CCTV system that I need to access remotely, however the broadband IP address keeps changing which disconnects the CCTV app.  Is there a way of enabling a Static IP in the router settings or account settings.  It says online that I should be able to do it but cannot find for the life of me where it is.

6 REPLIES 6
Dan_the_Van
Pro
Posts: 551
Thanks: 66
Fixes: 7
Registered: ‎25-06-2007

Re: Static IP for CCTV

Hi @Jonathan_A  welcome to the forum.

You should be able to add a static IP via the members centre Home > Add On. scroll down you should see Static IP, if you don't see it there try Home >Broadband > Under "Help and Settings" Configure Static IP

If it's missing completely then hopefully a staffer here can do it for you

Hope this helps

Dan

Champnet
Seasoned Champion
Posts: 1,863
Thanks: 639
Fixes: 7
Registered: ‎25-07-2007

Re: Static IP for CCTV

Is it the IP address between the router and Plusnet or between the router and the camera  that keeps changing ?

Dan_the_Van
Pro
Posts: 551
Thanks: 66
Fixes: 7
Registered: ‎25-06-2007

Re: Static IP for CCTV

@Champnet 

 I have a CCTV system that I need to access remotely, however the broadband IP address keeps changing 

I took that to be the public IP address

Dan

Champnet
Seasoned Champion
Posts: 1,863
Thanks: 639
Fixes: 7
Registered: ‎25-07-2007

Re: Static IP for CCTV

@Dan_the_Van  Unless the router is frequently re-booted neither should change, but I agree it looks like the external address. The OP would need to set up a static IP or use a DDNS service.

Baldrick1
Seasoned Hero
Posts: 6,989
Thanks: 3,118
Fixes: 214
Registered: ‎30-06-2016

Re: Static IP for CCTV

@Jonathan_A 

If you need a fixed IP address so that you can access your camera remotely then you need to add on a fixed IP address in your account. There is a one off charge of £5.

Monsoft
Dabbler
Posts: 18
Thanks: 3
Registered: ‎29-09-2019

Re: Static IP for CCTV

@Jonathan_A 

Order static IP service for one time payment £5.

BTW.
Don't forget to setup complicated password on your CCTV system otherwise you will be hacked in few minutes.