Static IP and dropping connection

[#1]

Hi @dedrury,

I have checked the connection and I can see 3 disconnections in the last 24 hours as shown below:

Was this while the router was plugged in to the test socket? If yes please raise the fault here and let us know so we can progress it for you.

[#2]

Not into the test socket, however I have an NTE5c and the router is plugged into the front DSL socket and there is no other wiring connected to it. I thought the Hub One had solved the problem as it has been stable until yesterday. What does the error message indicate?

BTW, when I was using the Netgear router I wondered if the drops were temperature related so I dangled a min/max thermometer over it and I left it in place with the Hub One - the max temperature is 28 and a bit degrees so I don't think that is anything to do with it.

Dave

[#3]

The error you saw is basically the router saying the current connection session has ended. It does not really tell us the reason for the disconnection.

Even though there are no wires connected to the Socket, there is still the faceplate there acting as a cover between the connection to the test socket. It could be a faulty faceplate that you have. Out of precaution, I would recommend you to take it off and plug the router to the test socket to see if there are any further disconnections.

[#4]

OK done,

Noticed down SNR stayed the same at 9.3dB but up has increased from 5.2dB to 5.9dB (speed up from 4869Kbps to 5203Kbps)

Lets see how it goes

[#5]

Has bee stable on dongle for last few days so today replaced old Mk4 VDSL faceplate with a new G.Fast capable one (if you'd like to upgrade me to G.Fast just to test ... Only joking - it's not available for me )

13:09:39, 25 Jun. (2379941.710000) PPPoE is up -​ Down Rate=39950Kbps, Up Rate=5025Kbps; SNR Margin Down=9.0dB, Up=6.0dB

I'll keep watching to see how it fairs

[#6]

Ho Hum,

Number of drops over the last few days. I'm now on my third router - a Draytek Vigor 2860 which produces more stats than you can shake a stick at. I attach a snippet around the time of a drop. I think I can see what's happening.

About every 30 seconds the Plusnet end of the connection sends out a heartbeat signal (1st line of the snippet) and the router responds (2nd line of the snippet)

When a failure occurs, the router doesn't receive the signal so of course doesn't respond, eventually Plusnet twigs and signals to the router to end the session.

As I've now changed the NTE5, the router and have no internal house wiring I guess it must be a problem with either the external line or the kit somewhere along the way.

Any thoughts?

Log snippet follows:

<166>Aug 13 23:53:12 DrayTek: WAN1 PPPoE <== Protocol:LCP(c021) EchoReq Identifier:0x4E Magic Number: 0x6a90 73 5d ##
<166>Aug 13 23:53:12 DrayTek: WAN1 PPPoE ==> Protocol:LCP(c021) EchoRep Identifier:0x4E Magic Number: 0x0 00 00 ##
<174>Aug 13 23:53:13 DrayTek: ADSL_Status:[Mode=17A States=SHOWTIME UpSpeed=4618000 DownSpeed=39998000 SNR=7 Atten=23 ]
<174>Aug 13 23:53:40 DrayTek: ADSL_Status:[Mode=17A States=SHOWTIME UpSpeed=4618000 DownSpeed=39998000 SNR=7 Atten=23 ]
<174>Aug 13 23:54:08 DrayTek: ADSL_Status:[Mode=17A States=SHOWTIME UpSpeed=4618000 DownSpeed=39998000 SNR=7 Atten=23 ]
<174>Aug 13 23:54:36 DrayTek: ADSL_Status:[Mode=17A States=SHOWTIME UpSpeed=4618000 DownSpeed=39998000 SNR=7 Atten=23 ]
<174>Aug 13 23:55:04 DrayTek: ADSL_Status:[Mode=17A States=SHOWTIME UpSpeed=4618000 DownSpeed=39998000 SNR=7 Atten=23 ]
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE <== V:1 T:1 PADT ID:350
<158>Aug 13 23:55:13 DrayTek: PPP Closed : Remote Terminating (PPPoE)
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE ==> Protocol:LCP(c021) TermReq Identifier:0x02 ##
<166>Aug 13 23:55:13 DrayTek: WAN 1 is down.

<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE ==> V:1 T:1 PADT ID:350
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE ==> V:1 T:1 PADI ID:0
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE <== V:1 T:1 PADO ID:0
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE ==> V:1 T:1 PADR ID:0
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE <== V:1 T:1 PADS ID:938
<158>Aug 13 23:55:13 DrayTek: PPP Start (PPPoE)
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE ==> Protocol:LCP(c021) ConfReq Identifier:0x00 MRU: 1520 ##
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE <== Protocol:LCP(c021) ConfReq Identifier:0xD8 MRU: 1500 Authentication Type: CHAP 05 Magic Number: 0x161ba015 ##
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE ==> Protocol:LCP(c021) ConfAck Identifier:0xD8 MRU: 1500 Authentication Type: CHAP 05 Magic Number: 0x161ba015 ##
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE <== Protocol:LCP(c021) ConfAck Identifier:0x00 MRU: 1520 ##
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE <== Protocol:CHAP(c223) Challenge Identifier:0x01 2c 52 11 14 0f 2c 26 43 ab d5 44 40 b3 1b 94 fc 89 3e 53 67 b8 b6 1f 9f 25 22 dc 70 25 2b 34 24 7d 45 38 8d f0 5e 50 9d b4 94 dd e7 2f 61 63 63 2d 61 6c 6e 31 31 2e 73 77 70 ##
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE ==> Protocol:CHAP(c223) Response Identifier:0x01 10 b6 2f 6e 70 a3 72 7c ae 02 da ea ec 22 77 67 26 64 65 64 72 75 72 79 40 70 6c 75 73 64 73 6c 2e 6e 65 74 ##
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE <== Protocol:LCP(c021) ConfReq Identifier:0xB7 Authentication Type: CHAP 05 Magic Number: 0x4e778ec4 ##
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE ==> Protocol:LCP(c021) ConfReq Identifier:0x01 MRU: 1520 ##
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE ==> Protocol:LCP(c021) ConfAck Identifier:0xB7 Authentication Type: CHAP 05 Magic Number: 0x4e778ec4 ##
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE <== Protocol:LCP(c021) ConfAck Identifier:0x01 MRU: 1520 ##
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE <== Protocol:CHAP(c223) Challenge Identifier:0xA5 1c 32 e7 90 4a e3 1e 30 07 f4 94 7f d6 86 71 6f 40 ac 6d 16 fb 89 eb 9a 0d da 6a 00 08 4a 55 4e 4f 53 ##
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE ==> Protocol:CHAP(c223) Response Identifier:0xA5 10 d8 bb 9a 1a 35 ef 57 10 b2 0f 12 ff 20 1c 64 bd 64 65 64 72 75 72 79 40 70 6c 75 73 64 73 6c 2e 6e 65 74 ##
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE <== Protocol:CHAP(c223) Success Identifier:0xA5 ##
<158>Aug 13 23:55:13 DrayTek: CHAP Login OK (PPPoE)
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE ==> Protocol:IPCP(8021) ConfReq Identifier:0x00 Vendor Specific: 00 00 0c 01 00 00 00 00 IP Address: 0 0 0 0 Primary Domain Name Server: 0 0 0 0 Secondary Domain Name Server: 0 0 0 0 ##
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE <== Protocol:IPCP(8021) ConfRej Identifier:0x00 Vendor Specific: 00 00 0c 01 00 00 00 00 ##
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE ==> Protocol:IPCP(8021) ConfReq Identifier:0x01 IP Address: 0 0 0 0 Primary Domain Name Server: 0 0 0 0 Secondary Domain Name Server: 0 0 0 0 ##
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE <== Protocol:IPCP(8021) ConfNak Identifier:0x01 IP Address: 195 166 158 46 Primary Domain Name Server: 212 159 6 10 Secondary Domain Name Server: 212 159 6 9 ##
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE ==> Protocol:IPCP(8021) ConfReq Identifier:0x02 IP Address: 195 166 158 46 Primary Domain Name Server: 212 159 6 10 Secondary Domain Name Server: 212 159 6 9 ##
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE <== Protocol:IPCP(8021) ConfReq Identifier:0x46 IP Address: 195 166 130 250 ##
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE ==> Protocol:IPCP(8021) ConfAck Identifier:0x46 IP Address: 195 166 130 250 ##
<166>Aug 13 23:55:13 DrayTek: WAN1 PPPoE <== Protocol:IPCP(8021) ConfAck Identifier:0x02 IP Address: 195 166 158 46 Primary Domain Name Server: 212 159 6 10 Secondary Domain Name Server: 212 159 6 9 ##
<158>Aug 13 23:55:13 DrayTek: IPCP Opening (PPPoE); Own IP Address : 195.166.158.46 Peer IP Address : 195.166.130.250; Primary DNS : 212.159.6.10 Secondary DNS : 212.159.6.9
<166>Aug 13 23:55:13 DrayTek: WAN 1 is up.

[#7]

Further,

I may have found the problem (fingers crossed). When I moved into the property and signed up with Plusnet, I asked the installer to move the NTE5 and to allow him to extend the cable he fitted an IDC connection block which as it was hidden behind furniture I'd forgotten about. Now SHMBO decided to move the furniture and revealed the connector - so upon investigation when I wiggled one of the connectors the signal kept dropping out so I guess an HR connection. I've now taken the wires out of the IDC connectors and twisted and soldered them so lets see what happens now.