Static IP Address

[#1]

Hi,

I've just tried enabling this on my line and I get a garbled error - webchat rather unhelpfully stated this is no longer an option but it's still all over the FAQs and in the portal - is this no longer something I can enable?

[#2]

Hi @ginganutz

If you're on a Plusnet home product as opposed to a business product, there is a £5.00 setup charge for a static IP address.

Brian

[#3 · Accepted solution]

Hi @ginganutz

Adding or removing a Static IP

If you'd like to add or remove a Static IP please raise a Ticket or call the Support Team on 0800 432 0200 or 0345 140 0200

Brian

[#4]

This is fine, happy to pay the one off fiver. I've read all that and followed the addon link to try and activate it but that appears broken!

Edit:

Managed to open a ticket, thanks for the link.

Hopefully it is still an option and the person on the live chat was just mistaken.

[#5]

@ginganutz

They'll soon let you know via the ticket system.

Brian

[#6]

was it still an option? I need a second account at another address and will need a static ip there too

[#7]

Yes - although in the end I did it myself via the new portal.

Then had to contact the twitter team to get a refund on the first £5 that didn't work but was still added to my bill.

Then a few days after I finally resolved it all someone finally got back to me on the ticket 3 weeks after I opened it, which I note despite saying copied to my email address on it no such email ever arrived.

Not a great first interaction with support all in all!

[#8]

Hi @ukguy1, you should be able to add a static IP by logging in to the account you want to add the static IP to and going to the add-ons section here: https://www.plus.net/AddOns.html

However, if you're having any problems with this, please do let us know and we'll get a ticket raised on the account to get this added.

@ginganutz, I'm sorry to hear of the experience you've had. I'm afraid the credit for the duplicate static IP payment wasn't actually added to the account until after the invoice had been generated, however this should be deducted from your next bill.

I hope this helps.