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Start date to my contract and engineer visit date

ew0683
Hooked
Posts: 5
Registered: ‎17-06-2018

Start date to my contract and engineer visit date

Hello,

 

Am abroad at the moment trying to set up broadband services for my relocation.

I have just paid for the upfront fees today, I wondered if my contract will start today or will payment only commence when the installation has taken place? the engineer visit date is not until 8th August, although ideally I'd have it on 24th July but the 8th is currently the earliest available and I am unable to make any dates before 24th July.

 

Following from that, is there an option to change the engineer visit date further down the line?

Many thanks!

Ed

5 REPLIES 5
bmc
Hero
Posts: 3,355
Thanks: 1,113
Fixes: 51
Registered: ‎28-02-2017

Re: Start date to my contract and engineer visit date

Although they take the fee upfront your service period starts on the day you get internet.

 

Can't help with engineering dates. I'm afraid.

 

Brian

Baldrick1
Moderator
Moderator
Posts: 11,788
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Registered: ‎30-06-2016

Re: Start date to my contract and engineer visit date

In the majority of cases, whilst emails refer to an appointment there is no need or plan for an engineer to visit your premises. It might be worth checking if you need to be available on the go live day.

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EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 357
Fixes: 117
Registered: ‎26-03-2018

Re: Start date to my contract and engineer visit date

Hi @ew0683,

 

Thanks for getting in touch. The initial payment will cover your first month of services so if your services were to go live on the 8th of August this payment would cover you up to the 7th of September and the next bill would be produced on the 8th of September.

 

If you would like to change your activation date I'd recommend that you contact our provisioning team on 0800 432 0200. The team are available from 9am - 9pm Monday - Friday 9am - 5.30pm on Saturday and you'd need to select the "I'm calling about an order" option from the IVR. This team will also be able to check whether the engineer would need to visit your property or if the activation can be completed externally. Please be aware that we can't rearrange an appointment if you contact us within 48 hours of the appointment date/timeslot.

 

Regards,
Emily

 

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 Emily D
 Plusnet Help Team
ew0683
Hooked
Posts: 5
Registered: ‎17-06-2018

Re: Start date to my contract and engineer visit date

Thank you for all the replies!

Emily - is there an email that I can get in touch with? I'm struggling to get a stable phone line as I am overseas at the moment.

 

Many thanks!

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,886
Thanks: 883
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Registered: ‎27-04-2007

Re: Start date to my contract and engineer visit date

Hi there, we don't provide support via email but we do have web chat available via our website if you wanted to get in touch that way. - Adam 

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 Adam Walker
 Plusnet Help Team