Stale session?
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Stale session?
21-12-2016 6:33 AM
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This happens regularly - around every 2-3 weeks or so - but my usual trick of tweaking my username in the router, saving, leaving it for a bit, and then re-entering the correct username isn't working this time.
I've also tried the BT test login, and then switching back to my username, which sometime wakes the authenticator up, and also a router restart, both with no success.
Every time I lose authentication it's always around 2 - 3 am, which makes me wonder if it's lost during a maintenance window or something.
Your assistance would be appreciated.
Thanks,
Justin
Re: Stale session?
21-12-2016 7:08 AM
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If someone at plusnet wouldn't mind still having a look to see what might be causing these random authentication errors though please.
Thanks,
Justin
Re: Stale session?
21-12-2016 10:36 AM
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@JHewess - Hi Justin,
You've had your router a while, and it seems that your connection details were deleted from TR-069 - a server that helps you auto-configure your router. I have re-added these details on for you so you shouldn't have this problem again if you disconnect.
As for why your router lost sync in the first place, it looks like there was some maintenance in your locality last night. A bit too small for us to highlight on our service status.
Hope this helps.
Matty
Re: Stale session?
21-12-2016 12:44 PM
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Does it matter that I'm using my own router?
Thanks,
Justin
Re: Stale session?
21-12-2016 12:50 PM
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It matters where the router you received from Plusnet is now.
Do you still have it?
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Stale session?
21-12-2016 12:59 PM
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Have only really used the plusnet router for the first week or so when I joined nearly 2 years ago. Have always used my own.
Re: Stale session?
21-12-2016 1:01 PM
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Ah, in that case it doesn't really matter too much what I did with the router. It's likely that the one you had issues with had problems authenticating after losing sync.
Re: Stale session?
21-12-2016 1:03 PM
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I'll have a tinker and if it keeps happening I'll give TP-Link a shout.
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