Stale session
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Stale session
19-09-2018 5:47 PM
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Re: Stale session
20-09-2018 2:18 PM
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Re: Stale session
22-09-2018 9:53 PM
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Re: Stale session
24-09-2018 4:17 PM
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Hi @VeniVidiFugi
I sincerely apologies for the issue with your service.
The next time the issue occurs could you kindly connect a device to the router via Ethernet to see if the connection returns.
This will help us locate the root cause of the issue and rule out any wireless connectivity issues.
Thank you.
Re: Stale session
24-09-2018 7:24 PM
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Re: Stale session
25-09-2018 4:58 PM
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Can you carry out a traceroute the next time this happens?
If you're unsure how to do this there's a guide here
Re: Stale session
25-09-2018 5:01 PM
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Re: Stale session
26-09-2018 11:23 AM
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Thanks for coming back to us.
I've arranged for a replacement router to be sent to you as the issue you're describing sounds like it's router related. This should be with you shortly - please let us know how you get on once it arrives.
Best wishes,
Dave
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