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Stable speed until 21st May

schersmith
Hooked
Posts: 7
Thanks: 2
Registered: ‎12-04-2018

Stable speed until 21st May

I had a good migration around March/April with excellent communication from Plusnet and BT. My speeds settled at 73Mbps, all good.

For some reason on 21st May this dropped to 66 

23/05 to 63

later on 23/05 to 9.4

24/05 to 67, 52, 65

25/5 to 63

26/05 65

 

Router stats show

Current rate 78.9

Max rate 82.9

SNR Margin 5.9

Line att 18.6

 

Could you please have a quick look to see if something has changed to cause this drop - Profile?

Many thanks

Andy

8 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,725
Thanks: 754
Fixes: 61
Registered: ‎30-06-2016

Re: Stable speed until 21st May

How are you checking your speed? If using wifi what do you get if using an Ethernet cable?

schersmith
Hooked
Posts: 7
Thanks: 2
Registered: ‎12-04-2018

Re: Stable speed until 21st May

Thanks for your reply. The check is using Ethernet cable and Ookla which records the history. I'm wondering if the sudden drop has caused the exchange to reduce the settings or apply a reduced profile?

 

Andy

Plusnet Help Team
Plusnet Help Team
Posts: 13,549
Thanks: 253
Fixes: 69
Registered: ‎27-04-2007

Re: Stable speed until 21st May

Hi there, 

 

Diagnostics aren't showing any obvious issues. 

 

I'd try the checks here next: https://goo.gl/tu2WWu

 

Do keep us posted.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
schersmith
Hooked
Posts: 7
Thanks: 2
Registered: ‎12-04-2018

Re: Stable speed until 21st May

Adam, thanks for your reply. I have attached a shot of the Ookla results and as you can see the sudden massive drop looks like to be the cause of the reduction. Would the exchange change the settings as a result?

I have checked everything from my end and it is the same as before the drop.

From what you can see the speed profile at your end is the same as before?

Many thanks 

Andy

 

Baldrick1
Seasoned Champion
Posts: 1,725
Thanks: 754
Fixes: 61
Registered: ‎30-06-2016

Re: Stable speed until 21st May

It could be that the DLM kicked in and increased your SNR to compensate for the undefined event that caused the drop. If so, providing there’s no recurrence it should automatically recover. The time scale though is difficult to quantify.

Plusnet Help Team
Plusnet Help Team
Posts: 5,830
Thanks: 562
Fixes: 213
Registered: ‎01-01-2012

Re: Stable speed until 21st May

Can you reset today?

You should be seeing higher speeds.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
schersmith
Hooked
Posts: 7
Thanks: 2
Registered: ‎12-04-2018

Re: Stable speed until 21st May

Hi Matthew,

Following a reboot of router the speed has increased to just over 70Mbps - great thank you for the reset.

Hopefully all will stabilize over next few weeks.

Many thanks

Andy.

Plusnet Help Team
Plusnet Help Team
Posts: 5,830
Thanks: 562
Fixes: 213
Registered: ‎01-01-2012

Re: Stable speed until 21st May

Glad to hear that's done the trick!

Let us know if you have any further issues in future.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team