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Sporadic Packetloss makes streaming hard.

Pyrii
Grafter
Posts: 87
Registered: 06-06-2013

Sporadic Packetloss makes streaming hard.

I've been a customer for awhile now, we've had issues with our line, but through it all I still seem to get issues with high ping and occasional packetloss/stream drops.

 

It affects ingoing and outgoing streams, youtube will start buffering and not recover, netflix streams will drop out and I get lots of lost frames on streams, this has been going on for well over a year as the last time I use the thinkbroadband graphs I was seeing the same thing but as usual PlusNet said they couldn't do anything about it.

 

Think Broadband Live graph

And some historical graphs for you:

0d38f12f105054000fa123d38d44ac94-21-08-2017.png

 0d38f12f105054000fa123d38d44ac94-17-08-2017.png

Here's some Twitch Inspector graphs, you can see all the drops: I used to sync at 75/18Mbs, this should be MORE than enough for a 3Mbits stream. (Yes I have tried other ingest servers, if anything that makes things worse)

0GYsJqX

 

aK47Wnp

2 REPLIES
Pyrii
Grafter
Posts: 87
Registered: 06-06-2013

Re: Sporadic Packetloss makes streaming hard.

You might notice a couple of offline moments in the TB graph, I did a couple of quiet line tests, first with just waiting after the dialtone and the second using the 17070 Quiet line test. There's certainly some very faint noise on the line. And before any admins ask, it was using a BT hardline phone straight into the test socket, with the phone on mute.

The extension was installed by a BT engineer, the original socket is completely bypassed. The engineer said that as far as we're concerned, this is the new master socket.

IMAG0317.jpg

EDIT: I also rebooted my router at 11:25pm

May be unrelated, but when I was doing the first test (And I keep noticing this), when the dial tone goes out, exactly 30sec later there's a massive *CRACK* then some hissing and clicks then another massive *CRACK*. 

 

Lastly I found the twitch bandwidth tester graph isn't very good for showing short dropouts. I'll use a test account and a live stream to test again, but I am noticing the dropped frames, even with WiFi off and nothing else connected.

Pyrii
Grafter
Posts: 87
Registered: 06-06-2013

Re: Sporadic Packetloss makes streaming hard.

Just had a strange period of downtime at 2:55am (Mon 28th). 

 

 Aug 28 01:55:44  daemon  pppd[674]: No response to 6 echo-requests
 Aug 28 01:55:44  daemon  pppd[674]: Serial link appears to be disconnected.
 Aug 28 01:55:44  daemon  pppd[674]: Clear IP addresses.  Connection DOWN. 

(Seems my router needs to learn about BST)

Connection came up a few minutes later but there was an authentication failure o_O

 Aug 28 01:55:54  daemon  pppd[1695]: PPP LCP UP. 
 Aug 28 01:55:55  daemon  pppd[1695]: Remote message: CHAP authentication failure
 Aug 28 01:55:55  daemon  pppd[1695]: CHAP authentication failed
...
Aug 28 01:56:04 daemon pppd[1695]: PPP LCP UP.
Aug 28 01:56:04 daemon pppd[1695]: Remote message: CHAP authentication failure
Aug 28 01:56:04 daemon pppd[1695]: CHAP authentication failed

This seems to happen occasionally in the midnight hours, was BT fudging my line or did PN tweak something?