Speeds very slow
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Link please
Speeds very slow
08-01-2017 6:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Speeds are very slow and erratic can someone please check? I cant even watch Netflix. Everything is very slow loading.
Re: Speeds very slow
08-01-2017 7:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Same here. My speeds have been atrocious for the last week. I'm constantly resetting the router and it makes a difference once out of every 6 or 7 resets.
My download speed at my last check (5 minutes ago) didn't go higher than 38Mb and it got stuck before the test even finished and the speed just dropped and dropped until I cancelled it around 35Mb.
I'm currently trying to upload a 284MB file via FTP and it's stuck on 98.7KB/s upload speed.
Re: Speeds very slow
08-01-2017 8:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's bad.. definitely needs looking into and sorting out.
Re: Speeds very slow
09-01-2017 11:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Are you using a wired or wireless connection? What speeds are you getting (unfortunately I can't see your link)?
Similar queries for you really.
It's also not a good idea to reboot the router too often, this can make the exchange equipment think the line is dropping and therefore lower the speed to stabilise the connection.
Re: Speeds very slow
09-01-2017 12:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Chris it fluctuates erratically mostly but not exclusively evenings and weekends, so I would ascertain from previous advice from PN that it is a traffic issue. Currently (just now) around 13 meg. I should be able to get more than this but it's inconsistancy is a concern. It's a wireless connection (I use a chromebook) no port for ethernet but it is obviously capable of getting a higher speed, I have clocked it over 45 megs from time to time. This problem (when it is as bad as yesterday) is frankly a real hassle.
http://screenshot.co/#!/1653f24d78
Re: Speeds very slow
09-01-2017 3:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Mine has been slow in the past week, the upload speed is the most annoying for me 98k is laughable, it was faster on Sky, I'm on the unlimited extra package. I haven't changed any equipment or settings it's just started going incredibly slowly after months of being perfect.
Re: Speeds very slow
11-01-2017 12:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it's mainly at evening and weekends when it slows down, that sounds like potential congestion. Have you reported a fault through to us for investigation? We can check the SVLAN your connection is through and see if there are known capacity issues.
Are you on wired or wireless? Have you reported the issue to us?
Re: Speeds very slow
11-01-2017 1:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Chris, I haven't reported it yet, but I will so it can be checked. Can you post a link for me to report this please, I can't seem to find it.. Thanks
Link please
11-01-2017 2:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can't find the link to report a fault (speed problem) Can anyone help please?
Re: Link please
11-01-2017 2:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @patti
If you've already been through our troubleshooting guide Here. You can report a fault at http://faults.plus.net
I hope this helps.
Re: Link please
11-01-2017 2:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Thanks Harry, I think there is a problem with the report a fault. Can you have a look for me please? Thanks
Re: Link please
11-01-2017 2:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Testing the connection isn't indicating any problems. The line is in sync at the full 55Mbps download and 10Mbps upload, although I can see the speedtest you've run is showing very low throughput.
I've noticed that your connection has been connected for a pretty long time without any disconnects. Please could you try unplugging the router and plugging it back in to start a new session and see if that gives any improvements.
@patti wrote:
I think there is a problem with the report a fault.
Could you advise what sort of problem you're experiencing when trying to report the fault please. Are you getting an error message at all?
Re: Link please
11-01-2017 2:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The link works fine for me. What is it not doing? Do you get past the log in page?
Re: Link please
11-01-2017 2:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is what I see when I click on the link .. I have not filled out any specific info .. I cant see where to go to report thw fault?
Thanks, you've given us all the information we need to investigate your problem
A Ticket has been raised to our Faults Team with these details. We'll contact you as soon as we have more information and let you know what happens next.
In the meantime, we'll run some more tests on your telephone line over the next 24 hours.
You can help us by:
- Leaving your equipment plugged in and switched on.
- Making sure you've given us a contact number we can reach you on. If you've given us a mobile number we'll text you to keep you updated.
Please contact us if you need to provide a different contact number, or if there's any change to the problem you're having.
Re: Link please
11-01-2017 2:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sounds you may have been there before, are you able to use a different browser?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page