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Speeds suddenly dropped and interleaving turned on.

FIXED
Gerry
Rising Star
Posts: 112
Thanks: 1
Fixes: 2
Registered: 10-01-2012

Speeds suddenly dropped and interleaving turned on.

Hi,

For the past 5 years I have consistently been getting dl speeds of around 75mB but on the 21st my speeds suddenly dropped to around 41mB and interleaving has been turned on and band 17a. (According to my Asus router). Pings are also 3 times what they were.

The profile on PS states 78mB but when testing with BT speedchecker it states 51.9. I have a ticket open but I feel nothing will happen as the speed is within BT tolerances.

Anyone any idea to what's going on and am I likely to see an increase in speeds anytime soon. Obviously DLM has kicked in for some reason.

It's surprising what difference this makes, especially when a few members of the household are downloading/watching films.

Thanks in advance.

 

Gerry.

6 REPLIES
dfunked
Grafter
Posts: 182
Thanks: 5
Registered: 15-10-2011

Re: Speeds suddenly dropped and interleaving turned on.

DSL AC68U router by any chance, and have you updated the firmware recently?...

Asus seem to have cocked things up when it comes to fastpath connections recently.
Gerry
Rising Star
Posts: 112
Thanks: 1
Fixes: 2
Registered: 10-01-2012

Re: Speeds suddenly dropped and interleaving turned on.

Great, something I didn't need.

Have logged a ticket with PN and they have replied that a fault has been discovered on the line. Probably the Asus router falsely indicating this. Better go back to PN hub one until they decide to do a DLM reset then.

Thanks for the info.

Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,817
Fixes: 441
Registered: 21-04-2017

Re: Speeds suddenly dropped and interleaving turned on.

Sorry to hear you're having speed issues Gerry

We should receive updates from our suppliers within the next 24 to 72 hours. Our faults team will keep you updated via the ticket that's raised on your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gerry
Rising Star
Posts: 112
Thanks: 1
Fixes: 2
Registered: 10-01-2012

Re: Speeds suddenly dropped and interleaving turned on.

Fix

Engineer just left, new box and faceplate, reset DLM, all sorted.

 

It's great when a plan comes together.

Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,817
Fixes: 441
Registered: 21-04-2017

Re: Speeds suddenly dropped and interleaving turned on.

Happy to hear that! Grin

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
cocopops101
Newbie
Posts: 4
Fixes: 1
Registered: 07-08-2017

Re: Speeds suddenly dropped and interleaving turned on.

same issue here interleaving on so getting high ping can admin switch mine off please ?