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Speeds slowly degrading wired and wireless connection

liane14
Dabbler
Posts: 21
Thanks: 1
Registered: ‎22-06-2017

Speeds slowly degrading wired and wireless connection

Hoping for some insight. Started off with speeds of 37mb wired in 2017
Went down to 32 last year but was still in threshold.. now down to 29.6

http://mybroadbandspeed.speedtestcustom.com/result/83d811b0-1874-11ea-9ce2-c904fecde362

Is that still within range or something gone wrong?
Thanks
3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 1,467
Thanks: 140
Fixes: 63
Registered: ‎06-08-2018

Re: Speeds slowly degrading wired and wireless connection

Hello @liane14,

Thanks for getting in touch with us here.

Is the speed test you've included via a wired connection? If it is wired, we'll need you to get plugged into the test socket and run a wired test from there.

 

As ab aside I've performed some remote testing on your service and it looks like your above your MGS of 30.5mbps with your circuit syncing at 33.5mbps.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


liane14
Dabbler
Posts: 21
Thanks: 1
Registered: ‎22-06-2017

Re: Speeds slowly degrading wired and wireless connection

Yeah, cat 6 cable in to pc. Running pretty much the same speed on WiFi so
No inconsistencies but still doesn’t make sense why it’s slowly decreasing without issues reported on fault checks.

Haven’t attempted test socket test since last reporting speed drop 6 months ago but can do again.
Plusnet Help Team
Plusnet Help Team
Posts: 1,149
Thanks: 265
Fixes: 75
Registered: ‎06-08-2018

Re: Speeds slowly degrading wired and wireless connection

@liane14,

 

I think we'll probably need to go down a fault route to be honest. There's nothing obvious on testing, everything looks fine. There's no reported crosstalk on the line (although it doesn't mean there isn't any). So we might as well rule everything out now then progress to an engineer.

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team